Pathway Coordinators are an integral part of the Outpatient team, looking after patients from point of referral to discharge, ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway.
The role would suit someone who is good at multitasking, and problem-solving with an empathetic nature, and who has a passion for helping patients.
The Pathway team is currently made up of 7 staff members based in the Outpatients department at Dorking Community Hospital. As we are seeing the number of patients grow, we are looking to expand our team.
Main duties of the job
Pathway Coordinators are responsible for ensuring that the patient journey is both efficient and effective.
This involves chasing reports, results, and other documentation from GPs, hospitals, and third-party providers to ensure these are in place before appointments. When processing reports, the Pathway team will highlight any urgent findings to our clinicians to expedite patient care where required. The ideal candidate would therefore be someone who can remain calm and maintain a high level of attention to detail.
The successful applicant will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patient's care being as smooth and efficient as possible.
We will provide the training necessary to use our in-house IT systems; however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times.
We are looking for individuals who can offer between 30 to 37.5 hours per week.
About us
This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit a Pathway Coordinator for our professional and friendly team.
Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection; we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.
The benefits we offer include:
1. Membership of the NHS pension scheme
2. 27 days annual leave plus bank holidays, increasing with length of service
3. Access to an Employee Assistance Program
4. Opportunities for training, development, and career progression
5. Some of our sites have free on-site parking (subject to availability)
We aim to be an employer of choice and conduct annual staff satisfaction surveys.
DHC actively encourages and promotes diversity, ensures all voices are heard and included, and is committed to equal opportunities for all.
Job responsibilities
JOB SUMMARY
The role (and team) is an integral part of the patient pathway (referral to discharge) ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway.
The Pathway team looks through each patient's referral carefully to make sure the clinician has all the relevant information about the patient's condition available to them on our electronic record system. This means the patients get the most out of their time with the consultant as all relevant test results and images are available for review.
We work with several NHS trusts and independent hospitals in the local area and have our own in-house diagnostic services. A part of the Pathway role is to forward on results from tests to the patient's GP surgery as well as our consultants.
You will need to have excellent attention to detail and use initiative and good judgement to problem-solve and consider the best course of action to take for the patient.
DUTIES AND RESPONSIBILITIES OF THE POST
* Prepare clinics for each clinician across all specialties ahead of their clinics, this will include details about their expected appointments, routine results that have been received, pathology results for filing, and patient queries.
* For new patient appointments, thoroughly review the referral information provided by the GP, picking out investigations or tests that have already been completed and adding them to the patient's electronic record.
* For follow-up patient appointments, review the previous clinic letter and referrals out recommended and ensure these have been conducted and the results are available for review.
* Process post-clinic folder documentation by distributing and actioning the contents as required.
* Shared responsibility for managing Pathway shared email box and the shared tasks on our patient record system, actioning them as appropriate within a timely fashion.
* Communicating and sending the results of diagnostic tests we have conducted in-house to the patient's GP within the specified timeframes.
* For results we have received from external providers for our patients, review the results, add to the patient's record, and take the necessary follow-up actions; removing patients from waitlists, booking follow-up appointments for example.
* There may be urgent findings on reports that need actioning immediately, following processes to highlight this to the clinician and follow their guidance on the outcome required to progress the patient's care.
* Chase reports, results, and other documentation with GPs, hospitals, and third-party providers, working proactively and independently to achieve required outcomes. Manage the incoming and outgoing image requests.
* Track patient pathways from referral to discharge, highlighting and resolving queries as they are encountered.
* Maintain excellent working relationships with colleagues, consultants, and external providers.
* Maintaining accurate patient records by updating wait lists, updating tasks, saving delivery/read receipts, adding results and notes.
* Manage multiple tasks, prioritising own workload and working with the team to ensure work is completed within target timeframes.
* Undertake any other reasonable duties as commensurate with the nature of this role.
* Undertake any mandatory training as appropriate to the post and as directed.
WORK SETTING AND REVIEW
To manage own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.
CONFIDENTIALITY
The post holder must maintain the confidentiality of information about patients, staff, and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.
Person Specification
Qualifications
* Good standard of education
* (Numerate and good standard of written and spoken English)
Knowledge
* Good working knowledge of IT systems.
* Experience in a patient/customer focused role.
* Proven problem-solving experience.
* Experience in meeting deadlines and prioritisation.
* Data protection in a health care environment.
* Understanding of medical terminology.
* Prior experience working in a fast-paced environment.
Attributes
* Can-do attitude to daily tasks, adversity, and new ways of working.
* Aspiration to continuously improve the experience of our patients.
Skills
* Excellent attention to detail.
* Administration and organisational skills.
* Ability to communicate effectively with a diverse range of people.
* Ability to prioritise tasks.
* Self-motivated and pro-active team player with good interpersonal skills.
* Ability to exercise good judgement.
* Proven problem-solving experience.
* SystmOne (NHS database).
* Streamlining and making processes smoother and more efficient.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£23,500 to £25,500 a year From £23,500 to £25,500 (FTE)
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