JOB TITLE: Customer Care Advisor
LOCATION: Bridgwater, Somerset
SALARY: £24,000 PA
HOURS: 37.5 hours per week, between 8am and 5pm
BENEFITS: Generous holiday entitlement (as well as the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, discount off full gym membership, competitive pension scheme and access to an award-winning Employee Assistance Programme service.
Are you a passionate Customer Care Advisor looking to join a dynamic and innovative team? Our client, highly successful manufacturing company, is seeking a talented individual like you to provide outstanding customer care and build strong relationships with customers and colleagues alike. Join their welcoming team and be part of their continued success!
MAIN RESPONSIBILITIES:
Respond in a professional, polite, and timely manner to queries coming from all channels (email, phone, social media, etc.)
Process and manage the full order cycle using the ERP system, including understanding and communicating stock availability, placing orders to meet customers' expected delivery dates, monitoring order status, liaising with couriers, and communicating any issues / delays to customers
Keep track of outstanding projects and keep customers updated at all times
Manage complaints effectively
Learn and adhere to all company procedures and requirements
Keep up to date with the company Terms & Conditions and our Customers' Contract Agreements, includi...