Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you!
The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society. We are looking for people who want to provide support to smokers who want to quit.
An exciting opportunity has arisen for a full time (37.5 hours per week) supervisor to join the National Help Me Quit Contact Centre and Telephone Support Service. The post is offered on a permanent basis.
Working with the Hub Manager, you will support our team of Call Handlers and Telephone Support Advisors to deliver high quality, specialist behavioural support and advice to smokers who actively want to quit over the telephone. The Hub Supervisor role is key to the successful day-to-day operation of the Hub and requires excellent communication, problem solving and organisational skills, as well as a commitment to providing a high level of customer service and professionalism at all times.
The successful candidates will join the team based in offices in the heart of the city of Cardiff at Capital Quarter 2, which is only a short walk from Cardiff Central Railway Station. Some evening and weekend work will be required.
The Hub operates over a 6 day working week (Monday – Saturday), with working hours being 9am-8pm Monday and Wednesday, 9am-6pm Tuesday and Thursday and 9am-5pm Friday to Saturday, so you would work on a rota basis with other members of team which will include weekend working.
This a permanent position working 37.5 hours per week and will be based in our Public Health Wales NHS Trust offices in Capital Quarter 2, Tyndall Street which is in the city centre 10 minutes from Queen Street and Central train stations and 15 minutes from Cardiff Bay.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us, the benefits we offer and guidance on the application process, please visit this link.
For further details / informal visits contact: Name: Richard Quatermass Job title: National Co-ordinator Email address: Richard.Quatermass2@wales.nhs.uk
For further information, please contact and email Richard Quatermass on Richard.Quatermass2@wales.nhs.uk.
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