Makers is a leading tech talent and training provider with a mission to shape the future of tech talent. Through our innovative platform, we help businesses transform their tech teams with future-focused talent and training programmes. We also help ambitious career switchers retrain in software engineering and launch successful tech careers. As the IT Manager, you will be responsible for ensuring the smooth operation of our technology systems and providing support to both staff and students. This role offers a unique opportunity to expand your skills into the realm of IT security, where you will assist in maintaining our ISMS, contribute to compliance efforts (ISO 27001, Cyber Essentials Plus), and learn best practices in security monitoring and incident response. You will work closely with the Ops & IT Coordinator to address more complex technical issues, manage IT projects, and contribute to the overall efficiency of our IT function. Makers works in a hybrid way, enabling flexibility for all of our team members. This role requires a minimum of 2 days onsite per week in our Shoreditch office in London. Key Job Responsibilities End-User Support & Equipment Management Provide comprehensive technical support to staff and students across various channels (Slack, email, phone), resolving hardware, software, and system issues efficiently. Manage the full lifecycle of IT equipment, including distribution, setup, maintenance, and inventory, ensuring users have the necessary tools. Effectively manage and prioritise IT support tickets, striving for rapid response and resolution of all issues related to laptops, equipment, software, and systems. Systems Administration & Maintenance Monitor and maintain IT infrastructure, encompassing servers, networks, and cloud-based systems, to guarantee optimal performance, security, and uptime. Manage and maintain all system subscriptions and contract agreements with our IT and Tech suppliers, ensuring they are current and aligned with organisational needs, ensuring decisions regarding renewals are taken in sufficient time to consider alternative options. Conduct proactive systems maintenance, including updates, patches, and performance tuning, to minimise disruptions. Project Implementation & Knowledge Management Lead and execute IT projects, such as system upgrades, software deployments, and infrastructure improvements, ensuring timely completion and minimal impact. Create and maintain detailed documentation of IT processes, procedures, and system configurations, facilitating knowledge sharing and efficient troubleshooting. Provide training and support to staff and students, empowering them to effectively utilise technology tools and resources. Collaborate with the IT Coordinator and Operations team to address complex technical challenges and contribute to IT strategy. ISMS & Certification Management (ISO 27001 & Cyber Essentials Plus) Assist in the maintenance and improvement of our Information Security Management System (ISMS), working towards ensuring ongoing compliance with ISO 27001 and Cyber Essentials Plus standards. Support the management of certification audits, including internal and external assessments, and contribute to addressing any identified non-conformities, with opportunities to learn and grow in audit processes. Conduct regular risk assessments, implement risk treatment plans, and maintain the Statement of Applicability (SOA). Oversee the implementation and maintenance of technical security controls required for Cyber Essentials Plus, including firewall configurations, patch management, and vulnerability scanning. Policy, Procedure, & Incident Response Contribute to the development, review, and updating of information security policies and procedures, learning best practices and contributing to organisational security standards. Manage information security incident response, including incident handling, investigation, and post-incident analysis. Provide information security awareness training and promote a culture of security throughout the organisation. Maintain accurate documentation of all processes, and security configurations. Compliance, Monitoring, & Reporting Monitor compliance with relevant laws, regulations, and industry standards (e.g. GDPR), and stay informed of evolving security threats. Conduct regular security monitoring, vulnerability assessments, and penetration testing to identify and remediate security weaknesses. Prepare and present regular reports on security and compliance status to management, and stakeholders. Act as the primary point of contact for all security and compliance related questions. What Success Looks Like Excellent delivery of robust, compliant and efficient solutions and services through technology Smooth running on all IT systems and functions with minimal downtime and quick responses A secure and compliant organisation with minimal security and compliance issues A reliable and robust IT estate able to sustain multiple factors/risks Ability to provide quality and timely service and project delivery to the business to support growth What We Look For Problem-Solving & Troubleshooting – Diagnoses and resolves technical issues efficiently, ensuring minimal downtime and disruption. Strong hands-on experience of IT service support. Project Management & Continuous Improvement – Manages IT projects, system upgrades, and deployments while proactively identifying opportunities to enhance systems and security. Communication & Stakeholder Engagement – Explains technical issues clearly to non-technical users, builds relationships, and collaborates effectively across teams. Attention to Detail & Documentation – Maintains accurate records of IT systems, policies, and security incidents to ensure efficiency and accountability. Customer-Centric Approach – Focuses on delivering high-quality IT support and solutions that enable staff and students to work effectively Ownership & Adaptability – Takes responsibility for IT operations, remains resilient under pressure, and thrives in a fast-paced, evolving environment. Desirable, but also an area for growth: Security & Compliance Mindset – Applies best practices in information security, risk assessment, and incident response, maintaining a secure and compliant IT environment. Technical Expertise – Strong understanding of IT infrastructure, cloud-based systems, security protocols, and in particular, compliance frameworks (ISO 27001, Cyber Essentials Plus, GDPR) is desirable, but not essential. At Makers, we want everyone in the team to Connect to our mission - Be excited about our mission at Makers to change lives, and help to create an environment where our team can do their best work and thrive. Value Growth - You love learning, are open to new opinions and approaches, and enjoy continuously developing yourself and others. Value Joy - You care about others and are able to empathise, communicate effectively, overcome challenges and help create a supportive and joyful place to work. Value Trust - You value trust in your working relationships and are able to work in an environment that values transparency, open feedback, clear communication, and challenging the status quo as key foundations. Our Benefits and Perks We have a minimum holiday policy, rather than a maximum. We encourage our team to take at least 30 days a year (excluding UK Bank Holidays), including a Winter and Spring break when we shut down between late December and January, and mid year for a week. The whole company takes a break, so you’ll have peace of mind in knowing that nobody is working, not just you; We embrace holistic health at Makers, where mental health matters and is just as important as physical health, which is why we offer unlimited fully paid wellness leave from day 1; Private Medical Insurance (after passing probation); £500 Learning & Development allowance per annum and paid time off dedicated to your training & learning; Join weekly yoga and daily meditation sessions run for the staff and students; Company pension contributions; Enhanced parental pay & leave - up to 20 weeks fully paid maternity leave, up to 8 weeks fully paid paternity & secondary caregiver leave, and up to 20 weeks fully paid adoption leave; Access to a Perks at Work account which provides access to a range of shopping and other leisure discounts. At Makers, diversity and inclusion are core to our mission. Ensuring our people feel included and valued is critical for us to live the Makers' values: Growth, Trust, and Joy. We are actively working towards fostering a strong culture of belonging for both our students and our people and encourage applications from all backgrounds, abilities, communities, and industries. We see the value behind the new ideas you could bring to help us achieve our mission. If reading this job description has given you any doubt about whether you’d feel welcome or included at Makers, first, we’re sorry. Second, we’d really like to hear from you about it so we don’t do it again. Contact the People Team at Makers (people-teammakers.tech) if you have any questions or require accommodations / adjustments to be made.