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This is an opportunity for an emergency preparedness/resilience professional to join NHS Dorset in a dynamic varied role leading on Emergency Preparedness Resilience and Response (EPRR) and supporting the System Coordination Centre (SCC). This post will work closely alongside the existing EPRR Senior Lead supporting the Head of Operations and EPRR in ensuring the ICB delivers its responsibilities as a category 1 responder under the Civil Contingencies Act. The postholder will support colleagues in the SCC with maintaining system resilience in the face of operational pressures and/or incidents.
This is an exciting role, working in a small, effective team, operating 365 days to maintain the resilience of Dorset's healthcare system, ensuring compliance with the EPRR Framework and core assurance process.
Main duties of the job
The postholder will have responsibilities across the breadth of health EPRR and will be exposed to a wide range of tasks across the different dimensions of EPRR including; planning, training and exercising, response and recovery.
A key aspect of this role will be building and maintaining strong relationships across the wider emergency management structures in Dorset. You will engage with the Local Resilience Forum (LRF) as a representative of NHS Dorset and support the Local Health Resilience Partnership (LHRP).
Working with the EPRR team you will deliver training on principles of EPRR to colleagues across NHS Dorset and support the production and delivery exercises to test the resilience of the healthcare system working with NHS providers including South Western Ambulance Service (SWASFT).
Working within the Operations Directorate you will work in a matrix style responding to the needs of the healthcare system. You will be part of the Incident Coordination Centre team and required to respond within the parameters of NHS Dorset when an incident is declared.
You will be required to work on a seven-day per week model, typically covering one weekend per month, subject to the needs of the organisation. You will be a team player, capable of managing your own workload, juggling priorities and maintaining robust situational awareness.
About us
We are joining up to tackle all the things that affect our health and wellbeing, make real change, and improve things for our communities.
Dorset ICS is made up of:
* NHS Dorset Integrated Care Board
* University Hospitals Dorset Foundation Trust
* Dorset County Hospital Foundation Trust
* Dorset HealthCare University Foundation Trust
* Bournemouth, Christchurch, and Poole Council
* 194 town and parish councils
* 18 primary care networks (made up of 73 GP practices)
* Southwestern Ambulance Service Foundation Trust
* Dorset Police
* Dorset & Wiltshire Fire and Rescue Service
* 7,300 voluntary organisations
What we do
The Health and Care Bill puts ICSs on a statutory footing empowering them to better join up health and care services, improve population health, and reduce health inequalities.
ICSs have four core purposes:
* Improve outcomes in population health and healthcare
* Tackle inequalities in outcomes, experience, and access
* Enhance productivity and value for money
* Help the NHS support broader social and economic development
Job responsibilities
JOB PURPOSE
The post holder will have a dual role of supporting the System Coordination Centre (SCC) as well as leading on Emergency Preparedness Resilience and Response (EPRR) for the ICB as part of a team supporting the Accountable Emergency Officer (AEO), so that the ICB delivers its ICB Strategy responsibilities as a category 1 responder under the Civil Contingencies Act (2004). This will include:
* Provide subject matter expert (SME) advice and support to internal and external stakeholders during both the planning and response phases to incidents, including to Directors on-call.
* To be a central point of information for EPRR queries and information, coordinate the information cascade from official channels out to ICS providers and key leads and ensuring our incident leadership group and on-call teams have the right intelligence for decision making.
* Ensure that the organisation and any subcontractors are compliant with the EPRR requirements as set out in the Civil Contingencies Act 2004, the NHS Act 2006 (as amended) and the NHS Standard Contract, including the NHS England Emergency Preparedness, Resilience and Response Framework 2015, and the NHS England Core Standards for EPRR.
* Delivery of robust plans at both an organisational and system level so that the organisation is properly prepared and resourced for dealing with an incident.
* Working with the Head of Operations and EPRR deliver the Dorset ICS Annual EPRR Assurance Process. This includes self-assessment of NHS Dorset's arrangements and engagement with all Dorset NHS providers, including SWASFT on behalf of co-commissioners in the Southwest.
* Be an effective member of the EPRR, SCC and wider UEC Team and operations directorate and promote matrix working across all areas of the directorate, with the wider ICB directorates and with other partners.
* Working on a seven-day rota model (0800-1800) to act as SCC Lead providing mandated function under the System Coordination Centre Specification 2023.
POST SPECIFIC, TASKS AND OBJECTIVES
Emergency Planning, Resilience & Response
* Provide specialist leadership and advice to the system for matters pertaining to EPRR, often adopting an evidence-based approach.
* Act as a contact for the system for EPRR. Build the effectiveness of NHS Dorset's response to EPRR and resilience, researching key information and preparing and presenting appropriate briefings and reports.
* Provide SME on the development and revisions of integrated emergency plans with a broad range of organisations across the ICS including ICB emergency plans; building in learning from previous incidents through the analysis of impact on the local system.
* Co-author and update the ICS Incident Response Plan and EPRR Framework.
* There will be an expectation to manage and support individuals whether as a line manager or indirectly as part of the EPRR workstream.
* Lead and Chair meetings internally in the system regarding EPRR as required.
* Develop action cards to support the ICB on-call function and the Local Resilience Forum (LRF).
* Oversee the production of real-time and high-quality information as required, including ensuring the organisation provides timely responses pertaining to the EPRR workstream and ensure the local system uses this information and learns lessons from the findings.
* Information collation and distribution. Including maintaining an accurate and contemporaneous account of all incidents. Preparation of briefings, summaries and reports to include making rapid changes to plans and action cards.
* Facilitate the ICB on-call process including preparation of Weekend Briefing pack for the ICS and delivery of F2F weekend briefings for ICB Director, Manager and Communications on call colleagues.
* Assist the planning and provision of a modular training programme, as part of the process to ensure that all appropriate staff in the ICB (including on call) are trained to a suitable level in relevant aspects of emergency planning.
* Undertake continual programme of training needs analysis relating to EPRR.
* Support the EPRR assurance processes, ensuring the local acute and community providers meet pre-set national EPRR core standards, supporting them to improve standards.
* Take responsibility for maintaining specialist knowledge of EPRR as this continually develops locally, regionally and nationally. Through close working with colleagues at NHS Dorset, continuously improve the standards of emergency planning.
* Keep abreast of new national and regional policies, and guidance on emergency planning, interpreting this for the organisation and implementing changes as necessary working in collaboration with the other EPRR Leads across the system.
* Assist in the arrangements for ICB participation in multi-agency exercises such as annual LRF TCG and NHS England Regional exercises. Partake in both live and tabletop EPRR exercises.
* Attend appropriate training, webinars, and conferences to build skills and knowledge in this speciality area.
* Maintain comprehensive and accurate records of events and training in relation to EPRR including a continuous log of post incident and exercise improvement.
* Partake in lessons learned both from within and external to the organisation relating to incidents.
* Deal with queries in relation to EPRR from other agencies and system partners and to propose solutions to complex situations.
* Understand and comply with the requirements for handling sensitive information. Including providing support to the annual update of the Data Protection Security Tool Kit and provision of Privacy Impact Assessment for EPRR activity.
* Be a highly visible, internal representative of EPRR, who must always be professional and business-like in interactions with external organisations. Including representing NHS Dorset at NHS England South West EPRR workshops, Incident Management Teams and other events and meetings as required.
* Assist in the development of EPRR related Memorandums of Understanding with key partners including NHS England.
* Support delivery of Business Continuity Planning for the Operations Directorate, NHS Dorset and across the ICS.
* Ensure that the organisation, any providers they commission, and any sub-contractors have robust business continuity planning arrangements in place which are aligned to ISO 22301 or subsequent guidance which may supersede this.
System Coordination Centre
* Promote and support robust communication and engagement across NHS Dorset and provider organisations.
* Act as SCC Lead on weekends, working independently with system partners to manage operational pressures and escalation.
* Build and sustain effective relationships and communications with a wide range of stakeholders, including GPs, practice managers, patients, members of the public, commissioning clinicians, commissioning managers, social care professionals, local authority members, public health, service providers, other statutory and voluntary agencies, and the wider community.
* Develop action cards to support the System Coordination Centre and wider system.
* Understand and comply with the requirements for handling sensitive information. Including providing support to the annual update of the Data Protection Security Tool Kit and provision of Privacy Impact Assessment.
* Undertake or be in receipt of NHS Loggist training and be competent in logging on behalf of the SCC/Incident Coordination Centre or as part of the LRF if requested.
All job descriptions are intended to be flexible and should be reviewed from time to time. Post holders are expected to be flexible and must be prepared to carry out similar or related tasks that do not fall within the duties outlined. The job description should be reviewed and amended in consultation with the post holder.
Person Specification
Experience
* Recent previous experience within a comparable role.
* Knowledge of the NHS, and wider Local Resilience Forum organisations.
* Relevant experience of working effectively across organisational professional boundaries in complex organisations.
* Experience of participating in multi-agency response to major incidents.
* Excellent interpersonal skills, able to build rapport with a wide range of stakeholders and interact at all levels.
* Effective organisational skills with the ability to manage your own diary and fulfil a wide range of commitments.
Skills, Abilities and Knowledge
* Knowledge and/or experience in an EPRR setting.
* Knowledge and/or experience in an SCC setting.
* Flexibility, determination, perseverance, emotional intelligence and resilience
* Demonstrable ability to prioritise effectively.
* Ability to use own initiative within sphere of responsibility.
* Demonstrated ability at exercising tact and diplomacy.
* Demonstrated ability to analyse situations and to provide a resolution.
* Proven oral, written, presentational and communication skills.
* Demonstrated ability to analyse situations and to provide a resolution.
* Ability to present complex information effectively to a variety of audiences using a variety of media.
Qualifications
* Post-registration/graduate diploma level or equivalent in a relevant subject, or equivalent level of knowledge or experience.
* Experience of Emergency Planning in a multi-agency environment.
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