Role Overview: As a Customer Service Coordinator, you will be responsible for managing customer enquiries, coordinating aftercare services, and ensuring a smooth and positive experience for homeowners after they move in. You will liaise with internal teams and subcontractors to resolve issues efficiently while maintaining high levels of customer satisfaction. Key Responsibilities: Customer Support: Be the first point of contact for homeowners, handling queries and concerns professionally and efficiently. Issue Resolution: Log and track defects or warranty issues, coordinating with site teams and contractors to resolve them promptly. Communication: Keep customers informed of progress on their issues, ensuring excellent service at all times. Coordination: Arrange contractor appointments and follow up to ensure timely completion of remedial works. Record Keeping: Maintain accurate records of all customer interactions and reported defects in the CRM system. Process Improvement: Identify opportunities to improve customer service processes and homeowner experiences. Compliance: Ensure all aftercare services align with NHBC or relevant warranty provider standards.