Property Insurance Claims Handler Join the UK’s Leading Building Insurance Claims Specialists Concept Claim Solutions is expanding, and we have an exciting opportunity for you to join our industry-leading team. As experts in household insurance claims, we go above and beyond to offer a seamless, “one-stop shop” service to homeowners nationwide. We are currently recruiting for a Property Insurance Claims Handler to be part of our thriving business. About Us: Concept Claim Solutions provides a hassle-free insurance claims management service, primarily serving the residential sector. When homeowners need to make a claim, our free service takes the stress out of dealing with insurers and coordinating the multiple tradespeople required to assess and fix the damage. As a Claims Handler, you'll support our field-based Franchise Partners, guide customers through the claims process, manage claims from First Notification of Loss (FNOL) to settlement, and play a vital role in ensuring our clients receive top-notch service. Key Responsibilities: · Handling inbound and outbound calls in a professional manner. · Building and maintaining relationships with area managers, customers, and clients. · Managing the diaries of Franchise Partners and scheduling appointments. · Liaising with Franchise Partners and contractors to coordinate job details. · Gathering updates from area managers on the progression of claims. · Collecting essential information from customers to ensure accurate claims handling. · Responding to client inquiries via email. · Preparing reports using Excel and our CRM systems. · Staying up-to-date with referral schemes and internal processes. · Maintaining a calm and empathetic approach while assisting customers in potentially distressing situations. Who We’re Looking For: We’re seeking someone with excellent telephone communication skills, strong IT capabilities, and experience working in a fast-paced claims environment. The ideal candidate is either studying for, or looking to pursue, CII or CILA qualifications. What We Offer: · Competitive Salary: £22K to £25K per annum, plus commission with high earning potential based on performance. · Career Development: We offer extensive training and ongoing professional development, including support for obtaining CII qualifications. · Collaborative Work Environment: Be part of a supportive, forward-thinking team that values innovation and excellence. · Benefits: 20 days holiday (plus statutory holidays). · Work Hours: Monday to Friday, 8:00 am to 5:00 pm. Location: This is an office-based role at our headquarters in Fulwood, Preston.