My client in the West Midlands is currently on the search for a DFG Caseworker for a 5-month period.
Day-to-day duties
* Dealing with DFG case progression for simple and non-complex adaptations from enquiry through to works completion.
* Support the service with implementation of a new IT system, case testing and inputting of data.
* Undertake financial assessments on resources in line with legislation and internal policies to consider financial eligibility for the grant.
* Providing advice and support to all customer's accessing the service, irrespective if they are eligible for assistance.
* To collate all necessary information required to support enquiries/applications for Disabled Facilities Grants, Council Housing Adaptations or other assistance available through the Housing Assistance Policies
* Experience of home adaptations and Disabled Facilities Grants (DFG) delivery, including test of resources is essential.
* Experience of using Microsoft Office software (Word, Excel, Outlook, SharePoint) and experience of working with IT systems to maintain records and produce documents and reports.
* Excellent communication skills with the ability to communicate complex issues clearly and effectively to a variety of audiences.
* Experience of providing services to disabled and/or older people and an understanding of the challenges they face.
Additional Details:
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