Job summary We are offering an exiting opportunity to apply for a reception role at Alexandra Group Medical Practice. A highly motivated individual, wanting to progress and excel their career. You would be the communications between management and staff, to be able to delegate the workload and work towards practice achievement. The applicant needs to be flexible towards the practice needs and be able to accommodate between the working hours of 8am - 6.30pm. We look forward to receiving your application. Main duties of the job Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments, either over the telephone or face to face. Appropriately signpost patients Processing and distributing incoming mail and email Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing administration assistance as required from time to time, including filing, photocopying and scanning Ensure that all new patients are registered onto the computer system promptly and accurately Receive and make telephone calls as required. Divert calls and take messages, ensuring you remain professional at all times. Ensure the kitchen is kept clean and tidy in turn with other staff. Keeping the reception area and notice-boards tidy and free from obstructions and clutter Work well within the team. About us We are a medium sized practice with just over 7,500 patients. The practice has; 3 GP partners,2 Practice nurses and 1 Phlebotomist. 11 admin staff. We also have staff proved by the PCN who are fulfilling the ARRS roles. We like to see ourselves as a small family, we try to support each other through our daily working life and would like welcome a new member. Date posted 18 February 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time, Flexible working Reference number A2664-25-0000 Job locations Glodwick Primary Care Centre 137 Glodwick Road Oldham Lancs OL4 1YN Job description Job responsibilities The duties and responsibilities to be undertaken by members of the reception team will include direction from the practice manager. these may be varied dependent on current and evolving practice workload and staffing levels. Job description Job responsibilities The duties and responsibilities to be undertaken by members of the reception team will include direction from the practice manager. these may be varied dependent on current and evolving practice workload and staffing levels. Person Specification Qualifications Essential GCSE English A to C Desirable IT skills Microsoft excel Experience with EMIS NVQ customer care Data Quality Essential n/a Desirable Data Quality: QOF PCIS scheme DES Experience Essential Excellent communication skills both verbally and virtually. Must be able to always work in a calm and courteous manner. Must be able to work on own initiative and as part of a team. Experience of dealing with the public (GP practice desirable) Neat and tidy appearance with appropriate work attire. Good IT skills (word, excel, emails, docman, accurx). Worked previously in general practice. Knowledge of EMIS WEB. Person Specification Qualifications Essential GCSE English A to C Desirable IT skills Microsoft excel Experience with EMIS NVQ customer care Data Quality Essential n/a Desirable Data Quality: QOF PCIS scheme DES Experience Essential Excellent communication skills both verbally and virtually. Must be able to always work in a calm and courteous manner. Must be able to work on own initiative and as part of a team. Experience of dealing with the public (GP practice desirable) Neat and tidy appearance with appropriate work attire. Good IT skills (word, excel, emails, docman, accurx). Worked previously in general practice. Knowledge of EMIS WEB. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Alexandra Group Medical Practice Address Glodwick Primary Care Centre 137 Glodwick Road Oldham Lancs OL4 1YN Employer's website https://www.alexandrapractice.org.uk/ (Opens in a new tab)