About the role:
We are seeking an experienced, highly adaptable IT Support Specialist to join our rapidly scaling IT team at Anthropic. As a company at the forefront of transformative technology, we need someone who can thrive in our unique, fast-paced environment, supporting cutting-edge tools and systems. This role requires an independent problem-solver who can thrive in a fast-paced environment, handling high-volume support requests while maintaining exceptional service quality. The ideal candidate will contribute to building scalable support processes and mentor junior team members.
Responsibilities:
High-Volume Support Management
* Efficiently handle complex IT support issues in a high-velocity environment
* Triage and prioritize multiple competing requests effectively
* Identify and implement process improvements to enhance support efficiency
* Contribute to knowledge base development and documentation
* Mentor junior team members on best practices and technical skills
Technical Support & Problem Solving
* Resolve complex technical issues across various platforms and applications
* Handle escalations and independently drive issues to resolution
* Develop and maintain technical documentation
* Identify trends in support requests to drive systemic improvements
* Collaborate with IT Systems Engineering on complex problem resolution
Process Improvement & Automation
* Identify opportunities for automation and process enhancement
* Contribute to the development of support scripts and tools
* Help design and implement scalable support workflows
* Maintain and improve IT knowledge base and self-service resources
You may be a good fit if you:
* 5+ years of IT support experience in fast-paced environments
* Demonstrated ability to handle high-stress situations and ambiguous problems
* Strong documentation and knowledge-sharing abilities
* Experience mentoring junior team members
* Excellent written and verbal communication skills
* Track record of driving process improvements
Strong candidates may also have experience with:
* Experience with cloud platforms like AWS, GCP, or Azure
* Supported business continuity planning or data loss prevention
* Experience building custom automation between various tools
* Exceptional problem-solving and troubleshooting abilities
* Strong prioritization and time management skills
* Ability to work independently while supporting team goals
* Experience with ticketing systems and support metrics
* Proven track record of thriving in high-pressure environments
Deadline to apply: None. Applications will be reviewed on a rolling basis.
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