The Team
The Risk and Best Practice team comprises a Risk and Best Practice Director (R&BPD), the Advisor role, a Senior Administrator and three Administrators.
The Role
Reporting to the R&BPD, the role involves providing support, guidance, and advice to the firm in identifying and managing regulatory risk and ensuring internal controls manage, measure, and mitigate risk. This is a great opportunity to be part of a new and developing team and make a positive change.
Role Responsibilities
1. Assist the R&BPD in the analysis, administration, and processing of claims.
2. Assist the Client Service & Complaints Partner in the analysis and processing of complaints and claims.
3. Design, develop and deliver internal regulatory training for new staff at induction and for existing staff as required.
4. Undertake regular internal regulatory reviews/audits.
5. Review and provide updates on regulatory policies.
6. Maintain claims and complaints database/registers and produce regular reports, including Root Cause Analysis, for the Managing Partner (MP) and Senior Management to review, detailing the up-to-date position of claims and complaints.
7. Assist the R&BPD liaising with our insurers, external solicitors, and Law South, to ensure matters are documented, progressed, and actioned in a timely manner.
8. Provide advice and guidance on internal regulatory queries and support the Risk & Best Practice team with onboarding queries.
9. Consider the impact of regulatory changes on internal policies and controls and update as required.
10. Undertake ad hoc projects when requested by the R&BPD.
Skills and Experience
Essential
1. Previous experience in a risk and compliance role.
2. Previous experience of reviewing and advising on risk and compliance policies and procedures in a law firm.
3. Previous experience of designing, developing, and delivering internal regulatory training.
4. Previous experience of undertaking internal regulatory audits.
5. Detailed knowledge of SRA, AML and/or GDPR requirements and the regulatory framework.
6. Ability to support and assist in the development of more junior members of the Risk & Best Practice team.
7. Ability to communicate effectively across all parts of the firm.
8. Good time management skills, the ability to manage your workload, meet deadlines and prioritise work.
9. A flexible and proactive approach with a 'can do' attitude.
Desirable
1. An experienced litigator (solicitor or legal exec) with good knowledge of professional negligence principles and the Solicitors Code of Conduct.
2. Working knowledge of GDPR requirements.
Benefits
* 25 days holiday + Bank Holidays
* Life Assurance
* Private medical insurance
* Pension
* Optional Benefits
Working Hours
* 9.00am to 5.00pm, Monday to Friday with 1 hour lunch break; 35 core hours per week
Job Type
* Full-time; Permanent; Office-Based
Pay: £30,000.00-£37,000.00 per year
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Salisbury: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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