Great Western Hospitals NHS Foundation Trust
To work as part of the phlebotomy team providing a patient-friendly service to the hospital wards and outpatient clinics over a 7-day week. The individual will be responsible for ensuring that the blood specimens are taken in a manner that does not cause undue anxiety to the patient and is of good quality for the laboratories. Concentration, accuracy, and attention to detail are essential for this position. The post holder will ensure that all relevant policies, competencies, and Health and Safety protocols are adhered to, whilst adhering to strict Infection Control policies.
Main Duties of the Job
* Effective communication to patients/their carers and healthcare professionals is essential.
* Able to use initiative and act with minimal supervision, whilst recognizing when to escalate any issues of concern.
* Assessing the suitability for the bleeding of children with complex needs (once paediatric trained).
* Support the Paediatric Assessment Unit as well as children from the GP surgeries.
* An understanding of when to escalate to the phlebotomy co-ordinator of the day/Team Leader or Deputy of any concerning situations that may arise.
About Us
Our STAR values - Service, Teamwork, Ambition, and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined-up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job Responsibilities
* Providing a service to the wards at GWH.
* Working with the healthcare teams on the wards ensuring that blood tests that need to be carried out are completed accurately and correctly.
* Recognizing those patients with complex needs and applying appropriate intervention.
* Liaising with the ward co-ordinator/ward sister to gain complex and sensitive information about the patients to make a judgment regarding the patients that are a priority e.g., those patients requiring blood done prior to discharge, time-sensitive blood tests, and blood cultures.
* An understanding of the pressures that staff are faced with when working on the wards. You are part of a team that is at times going to be faced with potentially upsetting and challenging situations.
Person Specification
Qualifications
* Good General Education, for example, GCSEs, BTECs, NVQs, and equivalents.
* Good understanding of English, verbal and written.
* Nursing/care worker qualifications.
* IT knowledge.
Experience
* Customer service in any setting, looking at each application on its own merit.
* Experience in working or having worked as a phlebotomist.
* Previous experience in a Health Care Environment.
Knowledge
* Good interpersonal skills being able to communicate with patients and healthcare professionals.
* Competent, professional, and polite manner.
* Understanding the principles of patient confidentiality.
* Knowledge of the importance and relevance of phlebotomy in the delivery of patient care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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