We are actively seeking a Night Receptionist at Fanhams Hall in Ware, Hertfordshire who will be responsible for the hotel, the guests, and the operation during the night period. You will be required to work 16 hours per week, 10:45pm - 7:15am.
Role Responsibility
As Night Receptionist you will be responsible for:
* Maintaining our luxury standards of cleanliness and service at all times
* Operating cleaning machinery in accordance with guidelines given
* Working with cleaning chemicals in line with COSHH guidelines
* Attending to guests' needs and requirements, including arrivals and departures
* Setting up conference and banqueting rooms as required
* Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
* Regular patrols to check security and safety of property and guests
* Working as part of a team and constantly evaluating, training, and improving the experience of our guests
* Establishing and maintaining effective employee relations across departments
* Ensuring all opportunities to generate revenue for the hotel are maximised and maintaining strong communication with sales for effective operations
The Ideal Candidate
* Previous experience as a night receptionist or porter
* The ability to work alone and as part of a team
* The ability to work through the night
* Good communication skills and a high level of spoken English
* Exceptional organisational skills
* Great personality, genuine, approachable, and attentive
* Flexibility
Package Description
Hospitality is all about looking after people, and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development, and progression opportunities, other benefits include:
* 29 days holiday (increasing with length of service) prorated for part-time hours
* 50% discount on food and beverage across all Exclusive properties
* Significant discounts on room nights across all Exclusive properties
* PERKZ discount scheme & online guides such as exercise, wellbeing, and finance
* Meals on duty provided for free
* Recognition and rewards scheme
* Access to our learning platform including great training and development programs
* BCorp member and commitment to improving our People, Product, and Planet
* Free downloads to newspapers, magazines, and books
* Cycle to work scheme
About the Company
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:
* We want people with bags of character. We don’t want you to hide your personality when you’re at work; we want you to feel comfortable being who you are.
* We want people people. You’ve got to like being around others, smiling and chatting because you enjoy it, not because someone told you to.
* We need extra milers. If you think the job description is all you have to do, then we’re not for you.
* You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
#J-18808-Ljbffr