Key Responsibilities - Front Desk Management - Greet visitors and patients professionally and courteously, creating a welcoming atmosphere. -Telephone and Inquiry Handling. Responding to telephone calls promptly, ensuring inquiries are handled with efficiency and professionalism. -Relay messages accurately in accordance with Trust Policies and Procedures. -Assist with administrative tasks, including room bookings, data input, and word processing, to ensure smooth ward operations. -Provide general office support, such as filing, document preparation, and managing correspondence. -Coordinate transportation services as needed.-Act as a communication link between the ward and services such as Estates, Porters, and IT, reporting and following up on any issues. -Provide support during staff absences by adapting to changing priorities and ensuring continuity of service. Skills and Attributes Required To excel in this role, you should: -Possess strong organizational and communication skills. -Demonstrate professionalism in dealing with patients, staff, and external agencies. -Be proficient in administrative tools, such as word processing and data input. This position offers a fulfilling experience where no two days are the same. You will play a vital role in ensuring the smooth operation of our facility and in delivering exceptional service to all visitors and staff.