Job Title: Customer Service ExecutiveLocation: Brighton, UKCompany: Technology Consultancy About Us: A forward-thinking technology company based in Brighton, specializing in helping businesses navigate IT challenges and achieve digital transformation. We pride ourselves on delivering high-quality, tailored solutions that empower organizations to reach their full potential. We are now seeking a Customer Service Executive to join our dynamic team. Job Overview: As a Customer Service Executive you will be responsible for providing top-tier support to our clients, ensuring they have a seamless and positive experience throughout their journey with us. You will handle client inquiries, resolve issues, and act as a key liaison between the customer and our technical teams. The ideal candidate will be highly organized, proactive, and passionate about technology and customer satisfaction. Key Responsibilities: Client Interaction & Support: Serve as the first point of contact for clients, responding to inquiries via phone, email, and live chat in a friendly and professional manner. Issue Resolution: Troubleshoot and resolve customer issues related to our technology services and solutions, working closely with the technical team to ensure timely solutions. Onboarding & Setup: Assist clients in onboarding, ensuring smooth and efficient integration of our services and providing support for initial setup processes. Account Management: Help maintain client accounts by managing updates, handling service renewals, and ensuring clients are aware of available services and upgrades. Customer Feedback: Actively seek and gather client feedback, identifying areas for improvement and collaborating with the team to enhance the overall customer experience. Knowledge Base Maintenance: Keep up to date with our technology solutions, products, and services in order to provide accurate information to clients. Collaboration: Work alongside technical teams to ensure that all client needs are met and that there is effective communication across departments regarding customer requirements. Customer Satisfaction Tracking: Monitor customer satisfaction through surveys, follow-ups, and ongoing support, ensuring that any concerns are addressed promptly and efficiently. Documentation & Reporting: Maintain accurate records of customer interactions, issues, and resolutions in our CRM system. Provide regular reports on customer service trends and insights. Key Requirements: Previous experience in a customer service or support role, preferably in the technology or IT sector. Strong communication skills, both verbal and written, with the ability to simplify technical information for non-technical customers. Excellent problem-solving and troubleshooting abilities. Highly organized with great attention to detail and the ability to manage multiple tasks efficiently. A customer-first mindset with a passion for delivering an exceptional client experience. Proficiency in customer service software (e.g., Zendesk, Freshdesk, Salesforce) and Microsoft Office. A basic understanding of IT systems and terminology is desirable but not essential. Desirable Skills: Experience working in a technology consultancy or IT service provider environment. Familiarity with CRM systems and ticketing tools. Knowledge of common tech support tools and platforms. Strong interpersonal skills and the ability to work well in a team-oriented environment.