With an emphasis on delivering quality services, we require a candidate with the right skills and personality to work with us to achieve continued company growth and success.
As the Service Coordinator, you will be responsible for overseeing the day-to-day operations of our service helpdesk in conjunction with the Project Managers, acting as a point of contact between the company, customers, and our suppliers.
Responsibilities:
1. Dealing with incoming job requests and allocating works to the appropriate Engineer ensuring effective diary management.
2. Arranging planned PPM and service level agreement works and communicating effectively to service providers and customers involved.
3. Upload and maintain information on job activities in line with service agreements.
4. Resolving service desk problems and improving current service desk methods to increase productivity.
5. Build and maintain strong working relationships with key customers and business colleagues in order to provide a professional customer service approach and new business leads.
6. Assist with other required office administrative tasks to support the wider business functions.
To be successful in this role, you should have the following skills:
1. Strong organisational skills with an emphasis on attention to detail.
2. Proficiency in working with Microsoft Office.
3. Familiarity with working with job management systems.
4. Excellent communication skills.
5. Logical thinker and ability to work under pressure in an ever-changing fast-paced environment.
If you are a highly organised, energetic individual with excellent problem-solving skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Service Coordinator and contribute to the success of our organisation.
Apply today and we can discuss the role further and all we have to offer here at Eco Group Hull.
Job Type: Full-time
Pay: £25,000.00-£27,500.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* No weekends
Application questions:
* Do you have any experience working with a job management system/CRM?
* Do you have any experience working in the plumbing, heating, or electrical industry?
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 2 years (required)
* Administrative experience: 2 years (required)
Work Location: In person
Application deadline: 30/11/2024
Reference ID: Service Coordinator
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