Work Controller Full time, Mon- Fri Excellent Holidays Initial 3 month contact £14.59p/h (£28,000) Belfast area CPL are delighted to partner with NIs leading water group seeking a Work Controller based in the Belfast area who pride themselves on their positive company culture. Whats in it for you? £28,000 Excellent holidays Pension Learning and progression opportunities Supportive team The role: Work collaboratively with Intelligent Operations and Production Lines colleagues, sharing information and communicating effectively to optimise service delivery for our customers. Authorise and control NI Water staff /contractors working on our assets / network, enabling a permission to operate philosophy, to minimise disruption and promote a calm network. Extract data and present in a manner that conveys the information in a clear and concise manner, appropriate to the audience. Prepare and distribute regular and ad-hoc reports, providing your managers, colleagues and Production Lines with useful information / recommendations, influencing and facilitating quick decision making. Take ownership of process documents ensuring they are fit for purpose and recommend improvements that would enhance service delivery. Identify and recommend more efficient ways to deliver a quality customer service, contributing to an ethos of continuous improvement. Ensure understanding and compliance with NI Water Health and Safety standards and associated processes. What you need: 1.A minimum of fives GCSEs, including English Language and Mathematics, or equivalent. OR Two years experience in a customer centric role, analysing and interpreting system data. 2.Experience of communicating effectively across a diverse range of stakeholders, using various communication methods. 3.Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment. If this sounds like the role for you APPLY today or get in touch with Fionnan Skills: MS office Excel Utility Benefits: Paid Holidays Parking Pension