Job summary Barrack Lane Medical Centre has a great opportunity for 3 receptionists/care navigators to join our friendly, supportive and professional team. These positions can offer full or part-time hours and you will be based at Barrack Lane. The care navigator is a very important role within the surgery as they are the first person a patient speaks to or sees when they contact the surgery. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job Greeting and directing all patents and handing out prescriptions, letters, completed forms, and specimen bottles. Making appointments face-to-face, online and via the telephone. Answering the telephone promptly and politely. Managing the needs of the patient, dealing with enquires and advising of practice procedures. Helping patients access the right services. Ensuring all information is recorded accurately on the computer system. Working as part of the care navigator team and supporting all members of the practice staff. About us Barrack Lane is a busy practice in the town centre of Ipswich, Suffolk. We have a practice population of over 20,000 patients. The practice is based on two sites, the main surgery in the centre of the town, and a branch surgery at Stoke Park. Barrack Lane is part of a PCN (Primary Care Network) with Ivry Street Medical Centre, in Ipswich, and the two practices cover a population of 32,000 patients. The PCN allows the practices to share resources and offer an enhanced service to our patients. The PCN employs care co-ordinators and social prescribers to work with patients, especially our vulnerable patients, to help them to access the best care. Although you will be employed by the Barrack Lane & Ivry Street PCN you will be based at Barrack Lane. Date posted 01 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number 8805 Job locations Ivry Street Ipswich Suffolk IP1 3NQ Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential na Experience Essential Excellent communication skills and a caring approach. A clear and polite telephone manner. The ability to work calmly and efficiently in a fast paced environment, working well under pressure. The need to maintain confidentiality all times. A high level of attention to detail. Good IT skills. The ability to work flexibly to cover colleagues holidays and occasional sickness. Person Specification Qualifications Essential na Experience Essential Excellent communication skills and a caring approach. A clear and polite telephone manner. The ability to work calmly and efficiently in a fast paced environment, working well under pressure. The need to maintain confidentiality all times. A high level of attention to detail. Good IT skills. The ability to work flexibly to cover colleagues holidays and occasional sickness. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Ivry Street Ipswich Suffolk IP1 3NQ Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)