We are working closely alongside a Local Authority in Waltham Forest to assist with the appointment of a CCTV Operator, on a 6-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £13.50 - £16.94 per hour Responsibilities: Monitor and respond to all customer issues and enquiries over multiple channels. Resolve product or service problems by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. To contribute to the safety of the Borough with regular checks, monitoring and surveillance of CCTV cameras, ensuring all identified incidents are logged and reported. Manage all calls with the correct information provided and in line with the service operating procedures (SOPs). Provide support to the manned guarding security team located on the Town Hall complex and other remote sites across the borough both in and out of hours. Ensure security actively patrol and monitors the CCTV system in line with Assignment instructions. Report on any technical issues (e.g. CCTV faults), ensuring all faults are logged through the reporting system and the relevant service informed and the engineer notified. Required Skills & Abilities: Excellent written and verbal communication skills to engage and communicate with internal and external stakeholders, customers and partners. Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements. Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer-focused support service. Outstanding active listening skills - ability to clearly articulate messages to a variety of audiences. Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K This role requires an enhanced DBS Disclaimer : Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service. OR3261