Job ID: 2911485 | Amazon Data Services UK Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We're expanding our Infrastructure Operations team and seeking Data Center Technicians.
In this role, you'll:
1. Serve as a primary technical resolver for data center infrastructure challenges
2. Work within the Data Center Operations (DCO) team to maintain IT infrastructure and hardware
3. Develop expertise in various hardware and software troubleshooting scenarios
4. Lead resolution of infrastructure issues and coordinate with solution teams on complex cases
5. Help drive continuous improvements
This position includes shift work and may require rotation between locations.
Key job responsibilities
SAFETY
1. Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
DATA CENTER OPERATIONS (DCO)
1. Diagnosing hardware and network problems followed by physical repairs
2. Troubleshooting events within internal Service Level Agreements (SLAs)
3. Performing root cause analysis of equipment failures
4. Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
5. Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment (If applicable)
6. On-call rotation reaction to off-duty emergency calls (if applicable)
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
BASIC QUALIFICATIONS
1. High school or equivalent diploma
2. Experience with networking and computer hardware troubleshooting and repair
3. Access to your own vehicle
PREFERRED QUALIFICATIONS
1. Bachelor's degree in information technology or computer science
2. Basic knowledge of Linux and experience with network protocols
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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