JOB FUNCTION:
To provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods. Provide information to customers regarding orders / deliveries.
MAIN TASKS:
1. Taking enquiries via the telephone/email and processing them accordingly.
2. Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries.
3. Dealing with artwork from initial stages through to customer approval (where necessary) to finished product.
4. To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information.
5. To deal with any customer complaints alongside the technical/quality control departments.
6. To maintain and update customer price files.
7. Extensive use of the PC to input/amend orders from receipt until invoice stage.
8. To provide stock information and proof of deliveries where necessary.
9. To co-ordinate the cost recovery on originations and obsolete stocks and labels.
10. Some travel to customers & other sites may be required on occasion.
EXPERIENCE:
Sales account co-ordination, customer service & order intake experience required. Microsoft Word & Excel knowledge needed. Must be able to communicate at all levels. Excellent telephone manner. Must be able to work as part of a team and on own initiative. Good organisation skills. Confident and self-motivated, able to work under pressure and prioritise a busy workload. May need to work extra hours when required.
DESIRABLE:
Experience of SAGE would be an advantage (but not essential). Comfortable working in a process changing environment.
SALARY:
£25,800 per annum
Monday to Friday - Our client is flexible in regards to working hours - 7-4, 8-5, 9-6
Our client offers fantastic benefits including:
* Staff reward days
* Parking
* Pension
* Staff Canteen
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