Main area: Outpatients Management Team
Grade: Band 3
Contract: Fixed term: 12 months (Mon-Fri between the hours of 8.00-17.00)
Hours: Full time - 37.5 hours per week
Job ref: 205-6536784-B
Site: Royal Stoke University Hospital
Town: STOKE ON TRENT
Salary: £24,071 - £25,674 Pro Rata
Salary period: Yearly
Closing: 14/11/2024 23:59
Job overview
This role will require you to support and cover for the Team Leader in their absence. This role will be predominantly based out in the reception areas with the team to help and support, as the first point of call to the team. You will link in with the Reception Team Leader with any issues that inhibit patient’s pathway i.e. patient records, referrals letters, staffing issues, cancellations, delays etc. Communicate with teams any feedback to improve the service for patients and work as part of a team so that all aspects of the service is covered. This role will require you to work on reception areas when there are staffing issues. It is the responsibility of this role to ensure that patients are being supported throughout their visit i.e. booking in through the Savience system, updating demographic information escalating any system issues to the Systems Administrator. To proactively ensure that patients are aware of the importance of updating their demographic information. If patients have any complaints it is intended that this role would resolve in the first instance. This role will include staff management which will be supported by the Team Leader and as part of your progression within management.
Main duties of the job
* To act as a focal point for issues relating to the management of clinics, developing close links with clinicians, clinic-based nursing staff, and Service Line Management Teams.
* Communicates work procedures within own team making sure that patients attending for an outpatient appointment receive high quality care that is complimented by administrative processes of a high standard by well trained staff.
* To act as a focal point for all front-line staff including the appointments staff communicating within the teams of any front-line issues i.e. training issues, staff attitude, spot checks etc.
* Ensure that any special requirement for patient needs is managed for their Outpatient appointment i.e. ensuring that an interpreter is booked or any other special requirements.
* Ensure that data entry is accurate and appropriate.
* Plan and organise straightforward activities.
* Plan staff rotas as and when required.
Person specification
* Experience of working as a team/supporting a team.
* Experience of managing HR issues.
* Experience working with computer systems.
* Knowledge of NHS systems.
Policy & Procedures
* Able to use own initiative and work under pressure.
* Experience of working in line with policy and procedures and ensuring these are enacted.
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
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