Key Accounts - Defects Controller
* Wednesbury - Office based role
* Salary - £23,000 - £24,000 per annum
* Permanent, full time position
* Monday to Friday
* 37.5 hrs
A successful commercial vehicle maintenance company are looking for a Defects Controller to join their busy office based in Wednesbury. The Defects team are responsible for follow up of live events following a previous visit to a client (e.g. pre-planned maintenance) and are key to effective and efficient Service Delivery.
Duties will include:
* Communicating with internal Engineers and responding to Customer/Client's telephone calls in a professional manner
* Send relevant paperwork to customers (e.g. job sheets or images)
* Monitoring the Group mailbox and responding to Customer's queries
* Giving assistance, support, and guidance on all customer related issues as they arise (handling any complaints)
* Taking inbound calls relating to defect jobs
* Daily reporting to customers for work in progress
* Liaising with internal parts team to instruct on parts dispatch/ issues/ queries
The successful candidate will have the following skills:
* Experience within an Administration or Office-based role
* Ability to communicate clearly and concisely with Customers and Engineers both verbally and in writing (email)
* Be computer literate and be able to input information into a management system
* Able to work in a busy environment
This is an exciting and fast paced role, with great opportunity to work for an extremely successful vehicle maintenance company! The successful candidate will be a confident communicator and able to prioritise a busy workload.
If you have a passion for offering excellent Customer Service and can go above and beyond supporting both customers and the engineering workforce then you'd be a perfect fit for this role! Please apply at your earliest convenience.
Job Types: Permanent, Full-time
Pay: Up to £24,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Wellness programme
Schedule:
* Day shift
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Wednesbury: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Do you have any experience scheduling Engineer's workload?
Work Location: In person
Job Types: Full-time, Permanent
Pay: Up to £24,000.00 per year
Work Location: In person