JOB TITLE: Customer Success Advisor x2 - HYBRID
Salary: £25,000 per annum negotiable depending on experience + fantastic benefits
Hours: 35 hours per week
Contract: Permanent
Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.
About the team:
The Customer Success team in Prospects - Jisc works alongside our sales account managers to support our customers’ advertising campaigns and deliver excellent service.
About the role:
Prospects.ac.uk is the UK's leading graduate careers site with 1.5 million student visitors a month seeking expert help around their career and education choices. Our business customers include employers and education institutions who want to promote their opportunities to our student audience. We support them through a range of digital marketing tools to find the right person at the right time with the right message.
You will be dealing with multiple customer accounts and supporting several account managers so you must have a methodical approach to organising your workload and completing tasks in a timely manner.
Through this role you will learn about digital marketing and the early careers recruitment market. This is an ideal opportunity for someone who is interested in exploring digital marketing or sales roles. Possible career pathways from this role include account manager and digital marketing executive.
Key Responsibilities:
* Requesting and processing advertising copy from customers.
* Supporting customers by answering their queries.
* Supporting the digital advertising operations team to deliver campaigns on time and to specification.
* Generating campaign statistics for account managers.
* Provide excellent customer service and support to our clients.
* Assist in the development and execution of digital marketing campaigns.
* Maintain accurate records and manage customer databases.
* Collaborate with team members to ensure smooth operations.
* Contribute to the creation of engaging content for our digital platforms.
Key Skills and Experience:
* Customer service experience would be advantageous.
* Digital marketing experience is a plus.
* Strong attention to detail.
* Excellent organisational skills.
* Good written and verbal communication skills.
* English and Maths GCSE grade 4 and above.
What We Offer:
* A supportive and collaborative work environment.
* Opportunities for professional growth and development.
* Competitive salary and benefits package.
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!
Equity, diversity and inclusion:
At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.
Application process:
We are committed to supporting your success. Please let us know how we can best accommodate you throughout the recruitment process, in your role, and during your time at Jisc. Your unique skills and experiences are valuable to us, and we want to ensure you have everything you need to thrive.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
If you are currently a Jisc employee, please apply through your Dayforce Employee profile.
Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.
No agencies please.
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