Join Our Team Are you passionate about making a difference in people's lives? Do you thrive in a supportive and inclusive environment? If so, we have an exciting opportunity for you Position: Urology Support Secretary – 25.5 hours Location: Royal Stoke with cross site cover Key Responsibilities You will handle sensitive communications with tact and diplomacy. You should be qualified to NVQ level 2, OCR 2, or equivalent. You will exercise judgment in dealing with queries and support inpatient waiting list management. Planning and prioritising tasks, ensuring timely correspondence and document management, will be essential. Dexterity and coordination for keyboard skills are required. You will provide information and advice to patients, relatives, and carers, follow departmental policies, and improve service delivery. Using office equipment and managing supplies will be part of your role. Processing documents and meeting notes, undertaking surveys for specific projects, and acting independently within guidelines and protocols are also key responsibilities. Qualifications A good general education, previous clerical experience is advantageous but not essential as full training will be given to the successful. The post will be based at Royal Stoke University Hospital but may require cross site working and there may be a need for the post holder to travel between Royal Stoke University Hospital (Stoke-on-Trent) and the County Hospital (Stafford) sites. University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford. We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research. Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application. For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Annika Bagley.