Job Title: Sewer Operations Manager - Waste Water Location: Millbrook, Southampton- County wide role around Hampshire with occasional requirement to travel to Isle of Wight- Driving licence required Work type: Permanent Hours: 37 hours per week Salary: Competitive salary depending on skills and experience (plus a business needs car) Job Reference: JR4228 Closing Date: 17/03/2025 A great opportunity to make a difference within Wastewater Network below ground, internally this role is known as Sewer Network Manager! As a Sewer Network Manager, you will be responsible for the productivity and performance of sewer networks across Hampshire, maintaining service standards to ensure that we meet our strategic targets, regulatory compliance and leading a team of sewer network engineers. Working closely with Waste Pump Station Managers and numerous business wide support functions, you will work collaboratively with others to reduce Pollutions, manage flooding's, drive Health and Safety, control your finances, and delivery excellent customer service. You will be accountable for network performance within the Hampshire managing operational risk, working with Asset Management to ensure that the right capex and Opex asset improvement plans are in place managing, responsible for Opex budget for your area and coaching and mentoring your team with a key focus on employee engagement to deliver performance at least cost. Your responsibilities will include: Ensuring that right controls are in place for value, safety, compliance and service riskTo balance demands and expectations of team, people, resources, compliance, efficiency, quality of the asset and demands from other parts of the business in identifying solutions to problemsWorking with service provider (CBUL amongst others) equivalents to ensure efficient delivery of operationsBuilding relationships across Southern Water to ensure that business units work inLevel of responsibility will require, at times, out of hours advice and support to manage incident response.Take accountability of reactive issues within geographical area such as burst rising mains, ensuring contingency plans are implemented and monitored until issue is resolved.Ensuring effective controls are in place to identify, manage and mitigate risks. This will include regulatory compliance, financial compliance, service delivery and health and safety. Responsible for contingency plans and Infiltration reduction plans. Your role will be involved in working with external stakeholders which includes various regulatory bodies such as the Environment Agency, Local Authorities, British Standards Institute) and direct customer contacts to resolve issues to give an excellent service. Internally, you will be liaising with a number of operational stakeholders to exchange information about plant functioning and maintenance. This is an opportunity to join an organization that is going through change in delivering a much higher service within industry, partners, customers and our employees and to make a difference during an exciting period of growth and turnaround plans. To find out more on our strategies to increase customer engagement, please click on this link ! To be successful in this role, you will have strong leadership skills and experience in pursuing Operational Excellence standards. It is highly advantageous if you have a Degree or relevant qualification and working within utilities industry. However we welcome applicants from operational management background if you have the passion to make a difference! We will need you to be able to analyse management information to understand trends and identify problems with good financial acumen. Working in a highly regulated environment, your role will be pivotal in ensuring the standards of works are compliant to the required industry standards. Sounds interesting, why not apply! Interested in the role? We reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration. Every Body Welcome We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience. We succeed together Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Our Benefits Company and performance-related bonusGenerous pension with up to 11% company contributionLife assurance payment equal to four times your annual salaryHealth benefits through a Cash PlanTwo paid community volunteering days a year25 days annual holidayOccupational health servicePerkbox benefits offering discounts and savings on several products and experiencesStudy support may be available for job-related qualificationsWe offer competitive maternity leave and flexible return to work options Need flexibility in your work? Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?