Job Description
We are currently recruiting for a Weekend, On-Call Field Care Supervisor to support our care professionals and clients, ensuring that they receive the appropriate support and a high-quality service.
Hours: 39.5 hours (Worked over 1 weekend, once every 2 weeks)
Shift Pattern:
1. Friday 4pm to 10pm (on-call working from home, with first hour as a handover in the office)
2. Saturday 7am to 10pm (predominantly working from home with some in the field working)
3. Sunday 7am to 10pm (predominantly working from home with some in the field working)
4. Monday 7am to 10.30am (on-call working from home with the last hour as a handover in the office)
Duties include:
5. To provide on-call assistance to Clients and Care Professionals
6. Undertake visits that cannot otherwise be covered
7. Support care consultations, service reviews and complete client support plans
8. Conduct client and Care Professional introductions
9. Conduct support visits
10. Maintain accurate Client and Care Professional records on appropriate systems
11. Build and maintain positive relationships with potential and existing clients, families and other professionals involved in their care
12. Attend and provide a comprehensive face to face handover at the beginning and end of each period of work (4pm Friday, 9.30am Monday)
13. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
14. Occasional cover on alternate weeks when required
15. Any other duties as directed by your line manager
Your suitability for the role of on-call Field Supervisor:
16. Experienced within the care sector including delivering a wide range of personal care services.
17. Must have full driving licence and be able to travel within the territory to visit clients.
18. Ability to work under pressure with good communication skills and accurate record keeping.
19. Must be confident in dealing with Clients, Care Professionals, family and external organisations.
20. Must understand the importance of confidentiality, working within current legislation.
21. Experience of working with MAR sheets and medication.
22. Knowledge and understanding of legislation and regulations specific to Health and Social Care.
23. Good working knowledge of IT systems with experience of Microsoft Office or similar with the aptitude to learn and adopt new technologies and software where appropriate.
24. Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
Qualifications
Additional Information