Job Description
Service Coordinator - Havant
I am seeking a dynamic Service Coordinator / Account Manager / Customers Services professional to join a growing team within a UK-wide critical solutions provider.
This is a great opportunity to join a forward-thinking engineering company where your customer service skills will be valued. You’ll play a key role in managing customer relationships and responding to their needs proactively.
The Role:
As a Service Coordinator, you’ll be the first point of call - managing customer relationships, scheduling service and remedial works, and ensuring the smooth operation of the busy service desk.
Responsibilities:
* Managing a portfolio of clients as their dedicated Service Coordinator
* Effectively communicating with all stakeholders, both verbally and in writing
* Forecasting engineer requirements based on upcoming jobs and service contracts
* Identifying sales opportunities and preparing quotations for contracts and renewals
* Providing regular reports and maintaining accurate records in the database and CRM
* Offering administrative support to the service team, including documentation and parts ordering
* Scheduling and coordinating service works, ensuring accurate information for engineers
About You:
An experienced and detail-oriented professional with excellent customer service skills and the ability to thrive in a fast-paced environment.
* Previous administration and account management experience in a similar setting
* Strong relationship-building skills with internal and external parties
* Excellent time management and prioritisation skills
* A proactive, can-do attitude and a willingness to learn
The Benefits:
* £25-30k (doe) Plus benefits package
* Continuous training and development opportunities
* A supportive and collaborative work environment
* Opportunities to make a tangible impact on our customer satisfaction and business success