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Sector: Media and Publishing
Role: Manager
Contract Type: Permanent
Hours: Full Time
Package Description
Job Reference: 21116
Band: D
Salary: £45,000 - £49,500 depending on relevant skills, knowledge and experience.
Contract type: Continuing
Location: Cardiff - This is a hybrid role and the successful candidate will balance office working with home working.
We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application.
* Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
* Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
* Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
If you need to discuss adjustments or access requirements for the interview process please contact reasonable.adjustments@bbc.co.uk. For any general queries, please contact bbchr@bbc.co.uk.
Please note this role will be mapped to the CPF Job Title: HR Specialist.
Job Introduction
We have an exciting opportunity for a Pensions Team Leader to join the BBC Pensions and Benefits Centre. If you have experience in leading a customer service focused administration team and are looking for the next exciting challenge, keep reading!
Your role will be to lead one of our two administration teams in the provision of first-class administration services to members and employees. You will know what great service looks like and how to lead and motivate a team to deliver it. You will have defined benefit pensions experience and know how to manage a team that works remotely most of the time to deliver excellent service to all relevant stakeholders.
Main Responsibilities
* Provide a high-quality day to day administration service to Scheme members, employees and other key stakeholders by meeting agreed service levels and delivering an excellent member experience.
* Effectively lead a team of c6 individuals to deliver an excellent pension administration service to members in accordance with the Scheme Rules, relevant legislation/regulations, agreed service levels and relevant Trustee strategic objectives.
* Support the Administration Manager in the delivery of other BBC pension arrangements (LifePlan, NEST and others) and life assurance arrangements in accordance with agreed service levels.
* Develop, support and motivate a team that works remotely most of the time.
* Monitor team activity and make effective workload allocation decisions.
* Monitor team performance and take steps to maintain excellent customer service.
* Check work to ensure that it is of a high standard and compliant with the Scheme rules, legislation, and internal policies.
Are you the right candidate?
* Strong DB pensions knowledge.
* Recent experience of leading a pension administration team.
* Experience of managing and motivating a team that works remotely.
* Excellent verbal and written communication skills.
* Experience of checking all aspects of DB pension administration tasks.
About the BBC
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
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