DESCRIPTION
Operations is the beating heart of Amazon. This key part of our business ensures we fulfill and dispatch orders efficiently so that our customers receive their items on time. As an Area Manager, you'll ensure your site runs smoothly to meet customer demand. You will lead a team that helps maintain safe, efficient, and high-quality operations while taking on various projects across our network to drive productivity.
Key job responsibilities
1. Create, oversee, and drive a culture of safety and wellbeing.
2. Analyze and implement changes to maintain consistently high quality and productivity.
3. Oversee projects to streamline processes, optimize productivity, and increase service quality for customers within your area of responsibility.
4. Analyze shift performance against relevant business objectives and implement actions to improve operational excellence.
5. Work collaboratively with management-level colleagues to standardize shift practices.
A day in the life
You'll work on a shift pattern at one of our sites, ensuring it is as productive as possible. Your main focus will be to own and drive a culture of safety while upholding quality and shift performance standards. You'll oversee process improvements within your area and drive implementation. A typical day includes routine team management, daily operational responsibilities, process improvement, and wide-scale operational contingency tasks. You'll also serve as a role model and mentor to new managers.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled from a humble team of booksellers to a sophisticated global team handling more than 1.5 million orders every day. The team is the foundation of our business, helping us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range—delivered quickly and affordably.
The CF team are the first link in the chain that helps customers receive products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast-paced operations network. Our centres are sometimes referred to as the 'First Mile' because it's where most Amazon packages begin their journey. We manage dynamic inventory and facilitate speedy deliveries around the clock. Many different people work in our Fulfilment Centres, providing plenty of opportunities for every skill set. Some of us work with physical products, while others analyze data to help everyone across the business make informed decisions.
BASIC QUALIFICATIONS
1. Bachelor's degree.
2. Relevant experience in people management.
3. Relevant experience using data or anecdotal evidence to influence business decisions.
4. Advanced proficiency in verbal and written English and local language.
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you meet all the basic qualifications above, we'd love to hear from you.
1. Experience working with Lean, Six Sigma, and Kaizen techniques.
2. Experience in another logistics environment.
3. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
4. Experience in supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to learn more about how we collect, use, and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation during the application and hiring process, including support for the interview or onboarding, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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