This role requires an immediate start and is a working from home opportunity.
Ideally, you will have experience of working in a corporate environment dealing with B2B clients. This is not a typical collections role making volume calls; it is a role that requires someone with an investigative mind who has the ability to work collaboratively with both the business and their clients.
What you'll be doing:
1. Make proactive calls to customers to ensure that potential issues are identified at an early stage and resolved where possible.
2. Relationship building.
3. Follow up with customers through dunning letters, statement of accounts, email reminders, and phone calls.
4. Reconciliation of customer accounts and unallocated cash balances to ensure ledgers are accurate.
5. Escalate debt to management for legal consideration in line with Credit Policy.
6. Send reports on debtors to various stakeholders.
7. Hold conference calls with internal stakeholders & clients to discuss any issues relating to collections.
8. Ensure all customer communications are accurately recorded in accounting software.
9. Reviewing and addressing payment behaviour issues with the business and the client to ensure payment to agreed terms.
10. Reviewing supplier portals to check the status of invoices and scheduled payments.
11. Managing interdepartmental relationships with the understanding of how this impacts your day-to-day and collaborating to make efficiencies where possible.
What we are looking for:
1. Strong B2B collections experience.
2. Results orientated and ambitious with a confident and proactive approach.
3. Ability to organise own workload and keep accurate records.
4. Able to communicate effectively both written and orally.
5. Numerate with good analytical skills and strong attention to detail.
6. Fast learner with a tenacious can-do type of personality.
7. Ability to work under pressure and to deadlines.
8. Computer literate with good EXCEL skills, preferably to Intermediate Level.
9. SAP experience is desirable.
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.
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