The people. The style. The energy. The character. It’s hard not to be inspired by the UK Capital. That’s where Radley London was born with a passion for artisan-made handbags, footwear and accessories. We put fashion in functional, with every piece made to last and put a spring in your step. Whether strutting through the streets of Soho, or on the school run.
We know leather. It’s in our DNA. And we never stop striving to set a new standard for quality. Every Radley London design is made with expert care. Do you hear that smooth glide of a zip? We consider every detail and our teams all play a part.
ECommerce Assistant
How will you contribute to Radley?
It's an exciting time at Radley. We have a rapidly growing business and expanding ecommerce team where your contributions will make a big impact in a fast growth company. In an ever-increasing competitive market, the need to deliver a seamless, elevated and customer focused experience as never been more crucial to delivering a success website. The ideal candidate will be analytical, organised, have exceptional attention to detail, be customer obsessed and have a passion to deliver a well curated and premium website.
Role & Responsibilities
* Ensure product launches across our ecommerce channels, are optimised with all product information and imagery ready for agreed launch dates.
* Keep internal stock sheets and systems up to date, working closely with the merchandising and production teams on product availability and deliveries.
* Ensure all available stock is online across appropriate channels and all ecommerce teams are regularly updated on product availability including keeping core product lines within agreed availability KPIs.
* Perform daily site walks to identify any issues or opportunities to improve product conversion, working alongside the Online Trade Manager to effectively merchandise the site(s).
* Handle all customer service enquiries across ecommerce, updating product information based on customer care feedback/enquiries.
* Assist with testing and development of new ecommerce development initiatives as required.
* Assist the Content Executive and Online Trade Manager with the upload of promotions and end of season sale.
* Collaboration with the Digital Marketing team on stock availability for marketing communications as well as SEO updates to products and categories.
* Other ad-hoc tasks as required.
Skills
* Proficient knowledge of Magento 2 preferred.
* Knowledge of AEM or similar CMS advantageous.
* Knowledge of Business Dynamics / Power BI a benefit.
* Proficient knowledge of Excel and Outlook.
* Excellent time management skills with the ability to work to deadlines and prioritise work accordingly.
Education and Experience
* Knowledge, interest and understanding of the fashion industry.
* Self-motivated, solution-oriented, and hands-on, with the ability to work under pressure.
* A strong team player with a positive outlook, happy to help where needed.
* An organized multitasker with strong problem-solving skills and attention to detail.
* Business and results-oriented with a strong commercial drive.
* Analytical and digital savvy with a data driven approach.
* Quality-centric with great attention to detail.
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