Events Coordinator
Location: London, England, United Kingdom
Salary: £74,000 per year
Duration: 12 months
Are you a highly organized and detail-oriented professional with a passion for creating exceptional experiences? Do you thrive in fast-paced environments, possess strong communication and customer service skills, and have a knack for operationalizing processes? If so, we have an exciting opportunity for you!
As an Events Coordinator, you will play a crucial role in providing operational support for our onboarding programs, focusing on creating positive and impactful new hire journeys. Your daily tasks will involve managing pre-start logistics and providing seamless onsite event support. You will be instrumental in ensuring the smooth execution of events ranging from new hire orientation to specialized training programs.
Responsibilities:
* Provide comprehensive operational support for onboarding events and programs.
* Manage all aspects of event preparation, including logistics, materials, and vendor coordination.
* Deliver exceptional "white glove" service to presenters, attendees, and stakeholders.
* Proactively identify and resolve any potential issues or flags to ensure smooth event execution.
* Serve as a knowledgeable point of contact for event-related inquiries from attendees and stakeholders.
* Manage event setup, breakdown, and inventory.
* Utilize event management tools and registration systems effectively.
* Contribute to light projects related to change management and quarterly scheduling.
* Collaborate effectively with cross-functional teams (facilities, content stakeholders, etc.) to ensure event success.
* Comfortably manage events with attendee sizes ranging from 40 to 200 people.
* Collect and analyse feedback to measure event success and identify areas for improvement.
* Become proficient in new internal tools and systems quickly.
* Maintain accurate records and documentation related to events.
Qualifications:
* Strong written and verbal communication skills.
* Excellent customer service, interpersonal, and cross-group collaboration abilities.
* Comfortable navigating ambiguity and uncertainty in a dynamic work environment.
* Proven experience with project management and process improvement.
* Exceptional time management, attention to detail, and the ability to effectively multitask across concurrent projects.
* Ability to work both independently and collaboratively within a team.
* Comfortable with public speaking and presenting in large event settings.
* Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint, Access) and Google Suite.
* Sufficient years of experience in event coordination or a related field.
* Must have experience with Salesforce management.
Preferred Qualifications:
* Experience with employee onboarding or new hire experience.
* Experience within the hotel, hospitality, or event planning industries.
* Experience managing events at scale and delivering a high level of customer service.
* Familiarity with Learning Management Systems (LMS).
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