Business Support Officer needed for the Housing and Maintenance team within a Housing Association. Ideally you will have a strong knowledge of Housing and have worked in a simillar role before.
The role will include:
* Maning incoming calls from residents regarding Maintenance, Compliance, ASB, tenancy matters and any other housing related matters
* Logging repairs and resident conversations on the CRM system
* Following up with contractors on jobs completed, outstanding and update the resident as required and support with ‘no access’ issues.
* Liaising with other departments and booking appointments where necessary
* Set up direct debits for resident’s accounts and action as part of the rent increase process and issuing quarterly statements.
* Taking minutes for Contractor meetings
* Monitor job completions
Immediate start is available, so please do not hesitate to reach out for further information. Or apply now to be considered for an interview...