VS/7388
Resident Service Assistant – Build to Rent
Sheffield
Salary: £25,000 - (Negotiable upwards dependent upon experience) plus 10% discretionary performance bonus
Hours: 8am – 4pm & 12 – 8pm, with Saturdays on a rota
My client is an emerging Build to Rent property management company in the centre of Sheffield, looking to hire a permanent Resident Service Assistant for a fantastic BTR scheme consisting of 365 residential apartments.
The Resident Services Assistant will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry-leading resident experience.
We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people-first approach to the role.
This role will report directly into the Community Manager and will collaborate with other teams across the UK.
The Role:
Site Management
* Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
* First point of contact/front of house presence.
* Co-ordinate, instruct and allow access for services to the development.
* Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
* Carry out specific daily/weekly tasks as agreed with the Community Manager.
* Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner.
Customer Service
* Provide outstanding customer service to residents.
* Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors.
* Manage and respond to general enquiries via phone, email and other channels.
* Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
* Record, monitor and respond to any resident feedback.
* Assist with resident communications through multiple channels.
* Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
* Promote and encourage a neighbourly and community atmosphere.
* Meet and interact with residents in a customer-friendly and professional manner.
* Seek ways to exceed service expectations of residents and enhance the brand.
* Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
* Assist with executing the smooth running of all aspects of the community.
* Provide an information service for the local area.
* Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
* Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
Marketing, Social Media, Events & Community Presence
* Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
* Drive the highest rates of retention and community engagement.
* Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
* Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
* Assist with planning and hosting networking events to create and forge new relationships within the community.
* Promote events/give-aways to residents to ensure they are deemed successful.
Facilities Management and Health & Safety
* Ensure all risks to visitors, staff and residents are removed or reported.
* Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
* Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.
About you
The ideal candidate will have:
* A good level of experience in a similar role in either BTR, PBSA, Hotel front of house or reception and administration.
* Professional presentation, be confident and outgoing in nature.
* Basic understanding of landlord and resident relationship.
* Basic health and safety knowledge.
* Excellent English language skills - both written and spoken.
* IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
In the first instance please apply by submitting your CV.
Please contact Vicky at the Manchester office.
Ritz Recruitment - Employment Agency
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