Job Description
Site Service Support Controller – Join Our Team at FläktGroup UK
📍 Hereford, UK | 🏢 Office-Based
Are you someone who thrives in a fast-paced, problem-solving environment? Do you enjoy coordinating teams, communicating with purpose, and finding efficient solutions?
If so, we have the perfect role for you!
We’re on the hunt for a talented Site Service Support Controller to oversee the daily operations of our Service Engineers. From planned maintenance and reactive tasks to quoted jobs and warranty repairs, you’ll be at the heart of ensuring we deliver exceptional service to our customers.
What You’ll Be Doing
✅ Be the Engineers’ Go-To Person: You’ll be the main point of contact, supporting our engineers with clear communication, resource planning, and swift problem-solving for urgent tasks.
✅ Collaborate with the Team: Work closely with the Team Lead, Service Managers, and their Deputies to understand engineers’ skillsets, availability, routes, and customer preferences.
✅ Coordinate Service Excellence: Raise and allocate service orders, procure parts, and schedule maintenance efficiently, ensuring our engineers are always set up fo...