HR Shared Services Team Lead - Glasgow (Hybrid, 3 days a week in office) - FTC
Role
You will be a HR Shared Services Team Lead on a fixed term basis, to guide and manage members and support the continuous development of the HR Shared Services Centre.
* Assisting the HRSS Manager to continuously develop the HRSS Centre adhering to compliance
* Overseeing the customer focussed administrative and operational functions that meets SLA's and KPI's
* Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
* Overseeing requests that are logged and checking work of the team to ensure it is to the expected standard
* Providing training to the team on systems, policies and procedures as required
* Effectively dealing with any queries escalated to your attention, and ensuring any issues are dealt with in a professional manner
* Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner
* Supporting all staff designated to your responsibility, to achieve the targets and performance standards expected of the team
* Motivating your team through regular 1:1's and identifying training needs by setting clearly defined objectives
* Regularly seeking feedback from stakeholders on the performance and productivity of the HRSSC to ensure that standards are being met and issues dealt with
* Undertaking other duties, training, or hours of work as may be reasonably required, and which are consistent with the levels of responsibility of this role
Skills/experience
* Must be used to working in a fast-paced environment
* High-volume, heavy HR admin
* Excellent working environment and teams, potential future prospects
* Experience of managing a team and able to demonstrate achievement of performance and efficiencies through coaching and people development - desirable not essential
* Experience of working in a customer focused environment, ideally working to SLA's
* Good level understanding of HR matters, process and procedure together with knowledge of statutory requirements
* Can do, proactive and positive attitude with the ability to motivate self
* Excellent attention to detail and able to analyse data and people information
* Excellent interpersonal skills and ability to build effective, collaborative relationships with the HRSS team and wider colleagues across the business
* Good organisation and prioritisation skills with the flexibility to adapt to changing priorities
* Comply with Data Protection and General Data Protections Regulations (GDPR) and ensure the security of employee information in accordance with legislation and best practice
* Good IT skills, including proficiency in HR systems and Microsoft Office
Desirable
* Management/Team Leadership experience
* Experience of processing Subject Access Requests
* Experience of working in an HR Shared Services environment
* CIPD qualification