We are looking for amazing people to join our team to deliver exceptional customer service to our growing customer base. Alongside this amazing opportunity you will complete a SCQF level 6 certificate in Customer Service in Financial Services. \n\nDo you have crystal clear communication and amazing people skills? Great Our Gold standard training programme and on-the-job support will give you everything you need to succeed. Itâs not for the faint hearted, but if you thrive on the challenge and youâre at your best when youâre busy, youâll fit right in\nWhat does this mean for you?\n\n-Perm position inclusive of 12-month Apprenticeship Programme.\n-60% on-site role following training completion (which will be 15 weeks long and will require 100% office attendance during this.)\n-Shift-patterns including some evenings and weekends (08:00 â 20:00)\n â¢\tCommunicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in \n this telephony-based role.\nâ¢\tThink outside the box and be informative about alternative digital services, whilst supporting with banking queries.\nâ¢\tBe self-motivated with high levels of accuracy and attention to detail.\nâ¢\tBe professional and switched on for our customers and your own progression.\nâ¢\tBe allocated 3 hours per week for self-lead study time using a weekly academic calendar. This will include live workshops, online content and facilitated training on \n skills and behaviours.\nâ¢\tComplete assignments and collate a portfolio of your learning. You will be observed and receive feedback from a dedicated Talent Coach. This is averaged over a 12â \n month period.\n⢠Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.\n⢠Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.\n⢠Be a problem solver with excellent attention to detail.\n⢠Have the ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.\n⢠Be happy to support in educating our customers around HSBC products and alternative digital banking platforms. â¢\tMinimum of 5 Scottish National 5s at minimum grade D (including maths and English).\nâ¢\tHave been a resident in the UK for the last 3 consecutive years before the start of the Apprenticeship and have a continued Right to Work in the UK for the full duration \n of the programme (as per Government Apprenticeship guidelines).\nâ¢\tAbility to commit to a minimum of 60% office-time per week (following completion of initial training). \n