Customer Service Responsibilities:
1. Overseeing all Restaurant operations ensuring not only the highest standards of service but outstanding product knowledge.
2. Contributing to the profitable operation of the hotel by maintaining and adhering to allocated budgets by controlling stock, consumables, and the staff rota to ensure efficient use of labour, while incorporating staff holidays.
3. Building rapport with guests in order to maximise sales opportunities and generate future business.
4. Performing occasional Duty Management shifts as required.
5. Being a pivotal and charismatic figurehead in the lounges, carrying out the role of “host” along with the senior management team.
Station Responsibilities:
1. Ensuring your station and surrounding areas are clean and set up in the appropriate manner.
2. Assisting in carrying out ordering and stock taking procedures in a timely manner in line with company standards and in liaison with the senior chef on duty.
3. General mis en place to produce well-presented food of a high quality.
4. Helping ensure that stock is managed to a consistent level and rotated accordingly.
5. Managing stock effectively in order to minimise waste.
6. Ensuring temperatures are taken in accordance with food policy if required.
7. Communicating effectively with other departments of the hotel.
8. Meeting company and statutory requirements at all times.
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