At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support. Job Summary: Join our IT team in London, UK as a Senior Service Systems Analyst at Tesco Food Sourcing Ltd. Your role is critical in the detailed operation of our systems, supporting application systems and infrastructure in a specific domain In this role, you will be responsible for: Specialising in systems monitoring and support as a key member of our technical team. Keeping your technical skills exceptionally up-to-date and tracking new technologies. Applying basic scripting skills and engaging in technical discussions with Systems Engineers. Participating in root cause analysis of major and significant incidents to determine solutions. Understanding and applying detailed knowledge of relevant SLAs and their implications for support. Maintaining a detailed working knowledge of local processes and technology-wide processes. Identifying, recommending, and successfully implementing process improvements across multiple areas. Quickly diagnosing the underlying causes of incidents and identifying their impact. Delivering consistently high-quality resolutions and communicating effectively with collaborators. Spotting patterns and trends in incidents to improve proactive support measures. Actively keeping customers informed of progress and advancing issues when necessary. Operating existing areas and resolving issues using established procedures, knowledge, and available resources. Identifying training needs and mentoring peers and team members on the latest application changes. Publishing knowledge base articles for any new issues identified to improve team knowledge. Partnering closing with teams in and outside of Tesco: Collaborate with Services and Operations teams to ensure seamless service delivery. Work closely with SHD Infrastructure teams to maintain and improve infrastructure performance. Partner with Product teams and Engineering teams to integrate new technologies and solutions. Engage with suppliers and 3rd parties to ensure efficient support and service levels. Operational Skills relevant for this job: Service management expertise to maintain outstanding service levels. Proficiency in monitoring and operations to ensure system reliability. Ability to implement process automation for improved efficiency. Strong data analytics and reporting skills to drive informed decision-making. Focus on operational efficiency to optimise performance and resource utilisation. Comprehensive market knowledge in Service & Operations to stay competitive. Effective supplier performance management to ensure world-class service delivery. Experience in Tableau or Alteryx Core technology skills to support infrastructure and application systems. Awareness of retail technology trends to improve our technological capabilities. Good communication and influencing skills to drive teamwork. Critical thinking and problem-solving abilities to address complex challenges. Curiosity and a dedication to continuous learning to stay ahead of industry trends. Embracing and enabling change to foster innovation and improvement.