We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
* Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
* Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
* Excellence – Striving to be the best that we can be. Innovating and learning from others.
* Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
* Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULHT team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job overview
* Support Manager
* Oncology Service Trustwide
* Lincoln /Boston with Trustwide responsibility
* Band 5
* 37.5 hours per week to be worked over 5 days.
About the Role
An opportunity has arisen for a Support Manager within the Oncology Team which is part of the Division of Clinical Support Services.
Applications are invited from dynamic, enthusiastic and forward thinking individuals who are looking to showcase their potential.
This is a key role in the management of oncology and you will work closely with the senior management team. You will be instrumental in ensuring our patients receive their treatment and appointments in line with national cancer targets, streamlining administrative processes to support patient pathways, and supporting the day to day operational running of the service.
Main duties of the job
What we’re looking for
You will have previous experience of managing teams, ideally during times of change as well as NHS knowledge and experience.
The successful applicant will be an enthusiastic team player with excellent customer care and interpersonal skills. You will be required to have GCSE’s at C grade or above in English and Mathematics and a relevant management qualification or equivalent experience. A flexible approach to work is required and an ability to get on with others in a team-based environment.
Person specification
Qualifications
* Management Qualification or equivalent experience
* GCSE or equivalent Maths and English Grade A-C
Previous Experience
* Experience of working in a supervisory capacity
* Proven experience in validation and waiting list management
* Proven experience and success of change management
* Understands the acute trust environment and the obstacles in achieving Trust priorities
* Proven ability in supervision of staff
* Excellent organisational skills
* Evidence of problem solving skills
* Demonstrate experience of NHS Access targets
* Comprehensive PC skills including databases, word-processing and e-mail
* Influence and persuasion skills in order to deal with staff at all levels (including senior medical staff)
* Enthusiastic, highly motivated and committed to a developing service
* Flexibility - Ability to initiate and co-ordinate change to working practices
* Excellent communication skills, both verbal and written and able to demonstrate good listening skills
* Proven ability to work as part of a team
* Demonstrates the ability to empower team members and leads by example
* Ability to engage with internal and external stakeholders, including clinical workforce
* Ability to generate and share best practice and new ways of working in a professional and championing manner
* Demonstrates confidence when providing advice and support to managers and staff
* Ability to build authentic business-based relationships with peers, managers, colleagues and the wider NHS community
* Demonstrates personal credibility and integrity at all times
ULHT recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy.
As a responsible employer ULHT would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19.
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