Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Caerphilly?
Catnic is a leading steel manufacturer with a focus on sustainability and a presence in Caerphilly since 1969. The successful applicant for the Customer Service Representative will be someone who can act as a key contact for stakeholders and is proactive, reliable and a team player.
Role - Customer Service Representative
Pay - £12.47ph
Location- Catnic Ltd/TATA, Pontypandy Industrial Estate, Caerphilly CF83 3GL
(100% office based)
Shift pattern- Mon-Fri, standard office hours. 37 hours per week
Duration- 12 months
Responsibilities:
Offering customer support to stakeholders, both internal and external
Acting as a focal point for operational matters relating to customers
Creating sales order and processing promptly and accurately
Providing quotations to customers in a timely manner
Managing the input of orders and ensuring availability of product
Signposting stakeholders in the right direction for queries you are unable to resolve
Working with operations and logistics departments to successfully meet the needs of the customer
Recording and resolving customer complaints
Retrieving and storing proof of delivery
Being involved in customer service improvement interventions
Adhering to UK Health and Safety legislation and company policies relating to such at all times
Collaborating data into IT systems
Experience needed:
Prior experience in a customer facing administrative role
Previous experience working with numerical data
Capacity to operate with minimal supervision
Strong IT literacy skills with MS Office
Experience with in house IT systems
Confident telephone manner
Strong verbal and written communication skills
Excellent interpersonal skills
Exceptional attention to detail
Benefits:
Advice and editing on your current CV
Dedicated team throughout your journey within the role
Paid holiday
Exclusive online services including restaurant and retail discounts
Chance to receive £300* for referring a friend
Opportunity for progression into permanent roles
Competitive rates of pay
Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
PandoLogic. Keywords: Customer Service Administrator, Location: Caerphilly, WLS - CF83 3JN