MAIN DUTIES AND RESPONSIBILITIES Administrative Greeting patients, assist and direct them accordingly. Monitoring the clinical systems. Answering telephones to patients and other healthcare professionals. Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary. Completing excel spreadsheets, stock and safety checks. Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits. Ensure all incidents and potential risks are reported in line with company policy and procedures. General Ensure patient safety is at the centre of everything you do. Be proactive and take accountability for own actions and tasks completed. Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service. Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session. Communicate effectively with other team members, clinical staff and patients. Follow all policies, standards and guidance. EXPERIENCE AND QUALIFICATIONS Previous experience in a customer service setting. Telephone and call handling experience. Healthcare experience Good level of general education NVQ2 or NVQ3 in Business Administration (desirable) WORKING PATTERN: 28hrs per week, worked on a 2 week rolling rota: Week 1: Tuesday, Wednesday, Thursday and Friday Week 2: Saturday, Sunday and Monday All shifts are 1400-2200