Working Supervisor
Working Supervisor
place Stockton
Role overview
As a Working Supervisor, you’ll play a key role in supporting the Service Manager while continuing to work on the tools. You'll help drive workshop efficiency, maintain high-quality repair standards, and support the development of your team — all while ensuring machinery is serviced and repaired in a timely, customer-focused manner.
Key Responsibilities:
Supervisory Duties
* Support and deputise for the Service Manager when required.
* Help coordinate daily workshop operations, allocating work and managing workflow.
* Coach and mentor Technicians, promoting a “right first time” approach to all repairs.
* Maintain workshop standards in cleanliness, safety, and organisation.
* Communicate effectively with customers, offering diagnostics support when needed.
* Support technician development through on-the-job training and task delegation.
Technical Duties
* Carry out diagnostics, repairs, and servicing on agricultural machinery both in-depot and on-site.
* Complete timecards accurately and follow company service procedures.
* Use diagnostic tools and technical knowledge to troubleshoot complex issues.
* Ensure all warranty parts are tagged and recorded properly.
* Maintain tool inventory and recommend additions to the Service Manager as needed.
* Collaborate with the Sales, Parts, and Logistics teams to ensure smooth operations.
* Represent Ripon Farm Services and John Deere in a professional and positive manner.
What We’re Looking For:
* 3–5 years’ experience as a Service Technician (agricultural or related industry).
* Leadership qualities and the ability to guide, support, and motivate a team.
* Strong communication and interpersonal skills.
* High attention to detail and commitment to quality workmanship.
* Familiarity with John Deere products (or similar brands).
* Confident in using diagnostic tools and standard computer applications.
* Willingness to work extended hours and weekends when required.
* A customer-first mindset, positive attitude, and team player approach.
* Full valid driving licence (essential)
Benefits
* Opportunity to work with industry-leading technology and brands.
* Company vehicle for business use.
* Company pension scheme.
* Company sick scheme.
* 24 days holiday plus bank holidays.
* Vehicle change policy.
* Life insurance x 3 salary.
* Tailored career path.
* Manufacturer training.
* Employee uniform.
* Staff discount on showroom items.
* Free on-site parking.
* Health and well-being support line.
* Employer funded Cash plan to support with covering employees’ regular healthcare expenses.