Customer Service Advisor - Gateshead
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environmenwhere every day brings new challenges? Join a dynamic customer-focused team that values your input and creativity in problem-solving. An exciting opportunity has arisen for a Customer Service Advisor to become part of a well-respected organisation dedicated to enhancing customer satisfaction and building lasting relationships.
Hybrid working:
Monday, Thursdays and Fridays working from home.
Tuesdays and Wednesdays - Office based.
As a Customer Service Advisor, you will play a pivotal role in ensuring that every customer feels valued and heard. Your primary responsibilities will include:
Responding promptly and effectively to customer inquiries via various communication channels, including phone, email, and live chat.
Delivering outstanding service while actively listening to customer needs and providing tailored solutions.
Building rapport with customers, ensuring a positive experience that encourages loyalty.
Identifying and resolving issues, whether they are simple queries or more complex concerns, with empathy and efficiency.
Collaborating closely with team members and other departments to ensure a seamless customer experience, sharing insights and feedback to enhance service delivery.
Maintaining comprehensive knowledge of products and services to provide accurate information and recommendations to custom...