Customer Assistant - Through the Night Operations - Hedge End
Sector: Retail and Wholesale
Role: Assistant
Contract Type: Variable
Hours: Part Time
Work Pattern:
Sunday, Monday, Tuesday 21.30-06.30
The unsocial hours premium applies to hours worked between 10pm and 6am.
Under 18 disclaimer:
This job role involves working through the night and we can't consider applications from anyone under the age of 18 to comply with health and safety legislation.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our products.
Key Accountabilities:
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked.
3. Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs and deliver remarkable service.
5. Build expert product knowledge to sell and recommend our products and services.
6. Utilise digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to feedback and acts upon it regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Everyone's Welcome:
M&S is committed to pushing boundaries and leading the retail industry into a greener, speedier, more inspiring digital era. We are an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy.
If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when applying. We will ensure your needs are met to provide a fair and transparent assessment process.
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