Job Description What you get to do in this role: ServiceNow is seeking a detail-oriented and analytical Renewals Subscriptions Analytics Manager to support the renewal sales process by ensuring contract accuracy, entitlement compliance, and seamless transitions into new subscription terms. This role acts as a critical partner to Renewals, Sales, Customer Success, and Deal Desk teams, ensuring that every renewal is structured correctly, aligns with licensing agreements, and meets ServiceNow policies including that customers renew in compliance at the beginning or the new term. Responsibilities: Renewal Readiness & Entitlement Compliance Validate renewal quotes and orders to ensure they align with customer entitlements, contract terms, and usage data. Work closely with Renewals, Sales, Deal Desk, and Customer Success to proactively resolve discrepancies in licensing, usage, and contract terms before renewal execution. Ensure that all renewal transactions comply with SaaS licensing policies, pricing models, and entitlements. Conduct pre-renewal compliance reviews, ensuring customers are correctly licensed and any necessary true-ups or adjustments are factored into the renewal. Monitor and enforce Day 1 compliance by verifying that customers have the correct entitlements and access to their subscribed services immediately after renewal. Usage Verification & Risk Assessment Analyze customer usage data to ensure accurate entitlements and identify any potential gaps in licensing. Partner with Business Intelligence teams to improve usage tracking and reporting, helping sales teams understand and act on compliance risks. Identify underutilized entitlements or overages, providing insights to help structure renewals correctly. Support internal audits and compliance checks, ensuring the accuracy of renewal contracts against actual usage patterns. Process Optimization & Stakeholder Collaboration Act as the bridge between Sales, Renewals, Deal Desk, and Compliance teams, ensuring all parties have accurate entitlement and usage information before the renewal closes. Identify inefficiencies in renewal compliance processes and recommend improvements to enhance accuracy and reduce manual effort. Support the automation of compliance and entitlement validation to streamline the renewal process. Participate in User Acceptance Testing (UAT) for system updates that impact renewal processing and entitlement compliance. Train and support internal teams on best practices around renewal structuring, compliance checks, and entitlement validation.