Job summary To provide an efficient receptionist service to all visitors attending the Department and maintain a sensitive friendly approach. Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties. Main duties of the job Communication Welcome staff and visitors in a friendly and professional manner, dealing with enquiries as appropriate. Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate. Provide effective communication and problem solving both face to face and via telephone Be sympathetic and sensitive to the requirements of staff and visitors when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary. Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. Signpost visitors appropriately to relevant departments Analytical and Judgemental Skills / Freedom to Act Deal with day-to-day enquiries such as appointments, room bookings meetings, hospitality, signing in to the building. Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision. Receive incoming post and take action as required. Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Date posted 17 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year Contract Permanent Working pattern Part-time, Flexible working Reference number 304-9004695 Job locations Good Hope Hospital Rectory Rd Sutton Coldfield West Midlands B75 7RR Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Person Specification Qualifications Essential Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 Experience Essential Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook) Experience of using IT systems Experience of working in a busy office / customer care environment Knowledge of administrative systems/ office procedures acquired through on the job training. Desirable Experience of working in Healthcare Additional Criteria Essential Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Standard keyboard / IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, service users and stakeholders Ability to problem solve Understand confidentiality and apply the principles in every day working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Ability to travel to multiple sites Desirable Ability to handle cash Person Specification Qualifications Essential Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 Experience Essential Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook) Experience of using IT systems Experience of working in a busy office / customer care environment Knowledge of administrative systems/ office procedures acquired through on the job training. Desirable Experience of working in Healthcare Additional Criteria Essential Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Standard keyboard / IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, service users and stakeholders Ability to problem solve Understand confidentiality and apply the principles in every day working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Ability to travel to multiple sites Desirable Ability to handle cash Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Good Hope Hospital Rectory Rd Sutton Coldfield West Midlands B75 7RR Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)