Looking for FUN + PURPOSE in your career and employer? Check out Tosca! We are revolutionizing the supply chain through sustainable solutions that protect perishable goods while serving planet Earth. Our vision is to help realize a future where all one-way packaging is converted to reusable containers.
We are seeking an enthusiastic and proactive Junior Account Manager to join our dynamic team. This role is temporary, with the potential to become permanent. This position serves as the day-to-day escalation point for house accounts, ensuring smooth operations and exceptional customer service. The Junior Account Manager will focus on building strong working relationships, conducting regular customer visits, performing account evaluations, and identifying areas for business growth.
This role also involves proactive outreach, including cold calling and managing customer relationships using our CRM system.
Key responsibilities
Account Management:
* Serve as the primary escalation point for assigned house accounts, addressing concerns promptly and professionally.
* Build and maintain strong, trust-based relationships with clients.
* Schedule and conduct regular customer visits to evaluate account performance and satisfaction.
Business Growth:
* Identify opportunities to expand business within existing accounts.
* Collaborate with the sales and marketing teams to align strategies for growth.
* Proactively suggest solutions that meet client needs and enhance their experience.
Customer Relationship Building:
* Develop in-depth knowledge of each account to anticipate and address client needs effectively.
* Ensure a high level of customer satisfaction through regular touchpoints and personalized support.
Cold Calling and Prospecting:
* Conduct cold calls to identify new opportunities and build a pipeline of potential business.
* Effectively communicate the value of our products and services to prospective clients.
CRM Management:
* Maintain accurate and up-to-date records of all client interactions in the CRM system.
* Utilise CRM data to inform decision-making and strategy development.
* Generate and analyse reports to track account performance and progress toward targets.
Your profile
* Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
* Previous experience in account management, sales, or customer service is an asset.
* Experience with CRM software is highly desirable.
* Excellent communication and interpersonal skills.
* Strong organizational and time-management abilities.
* Confidence in cold calling and developing new business relationships.
* Analytical mindset for identifying growth opportunities and evaluating account performance.
* You live in the vicinity of Dudley.
Our offer
You will have a permanent contract with a competitive remuneration package in line with your knowledge and experience.
We continuously invest in your personal and professional development through our training & coaching programs.
You will join a dynamic and fast growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels.
Interested in joining our team?
Tosca cultivates a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team.
Send us your CV, we’re looking forward to meeting you!
External recruitment services/agencies will not be used for this position.