KEY DUTIES Answer all external and internal calls to the switchboard speedily, courteously and in an efficient manner. Transfer callers quickly and accurately to their required destination Operate both the internal Ascom/ RF and external paging systems Operate a two-way radio communication system Work effectively as part of the Facilities Management team. Ensure effective communications within the team including handover at the beginning and end of shift CLINICAL & PROFESSIONAL RESPONSIBILITIES Maintain a high standard of personal hygiene. Maintain and improve all aspects of the service. Participate in staff involvement groups for all aspects of the Trust Quality Strategy 2016/19 Ensure good customer relations with patients, visitors and staff ADMINISTRATIVE RESPONSIBILITIES Respond to Major Incidents following Trust Procedures Respond to any General Alarms activated following Trust and departmental procedures to alert Trust staff Respond to fire alarm activation following Trust and departmental procedures, liaising with alarm companies and the fire service controller. Respond to requests for Emergency teams using the Ascom system following Trust and departmental procedures. Report equipment faults (consoles, Ascom system, alarms etc) in line with departmental procedures over 24 hours. Respond as a help point for visitors using the Trust Car Parks liaising with the Car Park Attendants/Porters Check to ensure on-call information is correct at the beginning of the shift and provide wards and departments on request. Ensure switchboard database is updated, and any changes noted Completion of admin work as seen fit by the Line Manager Issuing of residential accommodation keys TEACHING & TRAINING RESPONSIBILITIES Staff will be trained in all aspects of switchboard duties; Standard Operating Procedures are there to assist. All trained staff are expected to display a flexible and supportive attitude to their work and colleagues, providing guidance and assistance to new or existing members of staff. Participate in the staff appraisal system and attend training in accordance with your personal development plan FINANCIAL RESPONSIBILITIES Ensure economic use of all material Ensure good practice to minimise waste Ensure payment is received for rents in relation to the residential accommodation, as indicated, and receipts issued